Carmen Thompson

• Entered data into system and updated customer contacts with information to keep records current.
• Input data into MYOB, paid invoices, ordered stock and general administrative duties
• Input data and processed system change to generate accurate reports.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.

• Prepared purchasing forms and documentation for Line Management sign-off.
• Created, processed and monitored status of purchase orders with various suppliers, communicated with customers and suppliers, tracked orders to ensure order delivery deadline goals were met.
• Collated invoices and arranged for payment through appropriate channels.
• Clerical support for Management including meetings, taking minutes of local and national meetings.
• Ensured that all customers and suppliers adhered to Company policy in compliance with the Department of Treasury and Finance under the Common Use Arrangement
• Provided ongoing support as required.

Records Management Officer

Department of Public Prosecutions

• Responsible for creating records and recording movement of files within the in-house computer system (TRIM) ensuring to maintain a high level of security at all times.
• Mail and document delivery and keeping a record of where and to whom filed and documents were dispatched.

Database Administration Assistant

Department of Education and Training

• Created, managed and maintained the Indigenous Education Specific Database under the guidance of my supervisor.
• Collaborated in the development and wrote training manuals for Professional Development courses for Teaching Staff located in Regional Areas.

Administration Assistant - Data Entry

Pathway

• Liaised with internal and external clients concerned with the delivery of confidential and sensitive level legal evidence to various laboratories
• Responsible for the maintenance and logging of Microbiological reports into an evidence database.
• Conducted screening process and monitor visitors and staff entering and leaving the premises ensuring adherence to the security of protocols.

Cashier

Department of Consumer and Employment Protection

• Responsible for opening and closing of the office to the public Monday to Friday.
• Responsible for ensuring security of valuable items at end of day procedures.
• Acted as a Customer Service Representative receiving and registering payments from clients, till balance, banking preparation for collection on a daily basis.

Personal Assistant

Public Transport Authority

• Responsible for creating monthly reports for the Minister of Transport, ordering of replacement IT items as required for internal clients.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Established rapport with customers using active listening and interpersonal skills.
• Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
• Conducted weekly inventory audits to ensure accuracy in stock levels.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Prioritized helping customers over completing other routine tasks in store.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Performed cash, card, and check transactions to complete customer purchases.
• Monitored customers for signs of security concerns and escalated issues to management.
• Scheduled and booked hire equipment for pick-up or delivery

• Worked directly for the Chief Executive Officer, Director of Services and the Executive Assistant.
• Organised training courses and educational seminars, accommodation and travel bookings for international guests, handle registrations and payments for conferences.
• Liaised with managers from various branches and national heads of Relationship Australia
• Set up and monitored internal organisation library, processed internal and external mail, archived and destroyed confidential files in accordance with company policy after the expiration of statutory limitations.
• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Used discretion when handling confidential information.
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• Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
• Maintained a safe working environment by adhering to established health and safety protocols during console operations.
• Observed and reported suspicious activities and persons.
• Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
• Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
• Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
• Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
• Reacted calmly during times of highly stressed or emergency situations.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Ordering of stock and packing shelves.
• Managing accounts, timesheets and staff wages.

• Managed the distribution of all outgoing invoices within the Corporate Office.
• Retrained staff in various departments to be able to be multi-task within their job description to be able tho match outgoing goods with their invoices and preparing them for dispatch.
• Filled orders for clients that were ordered through the procurement or front of house sales departments and prepare them for dispatch.