Carmen Vicario

• Monitoring persons in custody
• Working with my team to conduct risk assessments
• Conducting searches of Person in Custody and facilities.
• ·preparing routine correspondence

• Managed and processed claims for injured workers seeking reimbursement

and cost coverage for medical expenses

• Reviewed, monitored, and approved requests for medical/surgical

treatment from injured workers

• Ensured appropriate documentation was received for weekly wage payments

for employers and injured workers

• Conducted administration tasks including assessing and processing

invoices, entering contact notes, and drafting correspondence related to claim

decisions

• Handled a high volume of client and customer calls regarding claim

outcomes, updates, and customer service

• Collaborated with internal and external stakeholders, including injured

workers, employers, and healthcare providers, to provide support

Utilized claims management systems and databases to accurately record

and review claims information

• Worked closely with external parties such as medical professionals and

occupational rehabilitation services, as well as internal teams, to facilitate

a sustainable return to work for injured workers

· Managing large amounts of inbound and outbound calls in a timely manner.

· Manage and resolve complaints in correspondence to company protocols.

· Provide accurate and up to date information to providers and defence personnel.

· Book appointments accurately, triage with appropriate doctors and provide the best care for our defence personnel.

· Build sustainable rapport with designated Health Centre’s and defence members.

· Frequently attend educational meetings to improve knowledge around medical referrals and company protocol.

· Claims assessment and file administration

· Checked passes and credentials of persons seeking to enter property and issued passes for guests.

· Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement and supervisors.

· Detained individuals when necessary to prevent security breaches.

· Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.

· Screened and greeted guests entering the premises using X-ray machines.