Carmen Walpole
Taroona,TAS
Summary
A versatile and results-driven Operations Manager with a strong foundation in HR, team leadership, and business development across employment services, apprenticeships, and small business environments. Skilled in building high-performing teams, and fostering a culture of growth and accountability. Proven experience managing government-funded contracts, with a deep understanding of compliance, service delivery, and stakeholder engagement. Demonstrated success in streamlining operations, improving productivity, and financial oversight, strong customer relationship management, and a passion for empowering individuals and businesses to achieve their full potential.
Overview
18
18
years of professional experience
Work History
People and Culture Officer
CatholicCare Tasmania
Hobart, TAS
05.2025 - Current
- Facilitated recruitment processes through precise employment contract preparation.
- Provided guidance on employee relations, conflict resolution, and performance management.
- Developed and implemented training programs for staff development.
- Maintained accurate HR records, ensuring data integrity within HRIS systems.
- Assisted in developing and implementing HR policies and procedures and guidelines
- Coordinated learning initiatives, monitored training compliance, and tracked employee development for traineeships
- Contributed to employee engagement initiatives, fostering a positive workplace culture.
- Contributed to HR projects for new HRIS system implementation and workforce planning strategies.
- Created HR templates aligned with SCHADS Award for second job roles within CatholicCare
- Implemented risk management strategies
- Enforced compliance with regulatory standards and company policies.
State Industry Recruitment and Stakeholder Engagement Manager
MEGT Australia Recruitment and Managed Services
Hobart, TAS
06.2024 - 03.2025
- Supported end-to-end recruitment services for GTO, focusing on apprentices, trainees, and labour hire.
- Managed contract agreements and rate cards with host employers for GTO services.
- Developed business strategies to increase service offerings and expand market share with industry employers.
- Coordinated training contract signups with STA and other apprenticeship providers.
- Monitored mentoring services against KPIs for apprentice support.
- Engaged with host employers to assist in conducting workplace risk assessments.
- Addressed employment-related concerns for host employers and apprentices.
- Implemented strategies to engage talent and strengthen relationships with RTOs, job hubs, employment services, and schools.
- Led client engagement initiatives to enhance recruitment processes and service delivery.
- Developed strategic partnerships with clients to align workforce solutions with business needs.
- Managed recruitment campaigns, ensuring timely placements and candidate quality.
- Coordinated cross-functional teams to streamline operational workflows and communication.
- Analyzed market trends to inform client strategies and workforce planning efforts.
- Oversaw client feedback mechanisms to improve service offerings and satisfaction levels.
- Maintained positive relationships with stakeholders through effective communication and collaboration.
- Provided input into team practices and areas in need of improvement.
- finalize negotiations and close sales deals.
- Monitored progress against goals and milestones, communicated updates to the team and client stakeholders.
- Developed proposals for new services that meet customer needs while maximising profitability.
- Conducted research on industry trends and competitive analysis to inform strategic decisions.
- Identified opportunities for improvement in existing processes and proposed innovative solutions.
- Provided guidance and support to team members throughout the employment lifecycle.
- Ensured compliance with legal regulations during all phases of engagements.
- Identified potential risks and developed mitigation plans accordingly.
- Delivered marketing strategy updates to upper-level management.
- Presented reports to executive management regarding placement, CRM processing, and business development KPIs.
State Field Operations Manager TAS
MEGT Australia PTY LTD
Hobart, TAS
11.2020 - 06.2024
- Coordinated MEGT field staff to facilitate training contract signups and stakeholder engagement activities for AASN Contract.
- Managed accurate recording of business accounts in CRM systems to ensure data integrity.
- Analysed market trends to develop targeted employment and training strategies for regional growth.
- Developed strategic plans to achieve financial targets and monitor team performance against operational budgets.
- Recruited, onboarded, and trained staff to address skill gaps and foster professional development.
- Collaborated with ANP management to enhance administration and service delivery of ASSN contracted program.
- Communicated regularly with stakeholders to align project goals and expectations.
- Maintained current knowledge of industry standards and regulatory requirements pertaining to the company's operations.
- Implemented best practices in order to maximize efficiency of operations.
- Assessed operational performance of field employees and provided feedback for improvement.
- Resolved customer complaints related to products or services delivered by the company's field operations team.
- Delegated work to staff, setting priorities and goals.
- Executed campaigns and promotions to enhance visibility of ASSN program
- Reviewed and improved operational processes to optimize resource allocation.
- Initiated change processes in response to contractual modifications, ensuring information flow remained seamless.
- Conducted regular staff meetings to maintain workflow efficiency and compliance with safety regulations.
- Partnered with RTOs, employers, industry associations, and government departments to establish programs and training addressing skill shortage workforce requirements
- PCompiled submissions for grant funding targeting workforce development through State Growth, Community Fund, and Department of Employment and Workforce Relations.
Senior Employer Service Officer
Workskills Incorporated PTY LTD
Hobart, TAS
02.2016 - 01.2020
- Provide employment services aligned with Department of Education, Skills and Employment guidelines, Workskills policy, and service standards, ensuring adherence to contractual requirements and compliance standards for jobseekers.
- Manage and lead a sales team to deliver on key KPIs and service standards to achieve placement and financial targets.
- Provide quality recruitment services to employers while ensuring robust account management through vacancy management, applications and referrals, jobseeker profiling, interviews and selection.
- Provide information to a variety of businesses on federal awards and conditions of employment.
- Cultivate robust networks with businesses and Apprenticeship Centres to enhance employment opportunities for jobseekers.
- Conducted recruitment sessions for employers, attracting top talent for various roles.
Interviewed and screened jobseekers to identify suitable candidates for employment opportunities. - Collaborate on workforce development initiatives with employers to address labour skills demands or skill shortage areas
- Facilitate enrolment of jobseekers in training programs for Australian Retailers Association, Drysdale, and Tasmanian Hospitality Association while coordinating work placements.
- Achieve mandatory placement KPIs to obtain financial goals.
- Execute precise administrative tasks regarding vacancy information, ESS documentation, and employer correspondence including wage subsidy, PATH internships, and National Work Experience Programs in alignment with organisational guidelines.
- Accurately record business accounts in the Customer Management System.
- Interact with participants and stakeholders with a high level of communication, negotiation skills, and confidentiality.
- Proactively find new business accounts, and service existing business accounts.
- Collaborate, organize, and project-manage pre-employment training programs with key RTOs to achieve the best outcomes for employment opportunities for job seekers in line with business industry needs.
- Provide and implement strategies to assist with labor market trends, needs, and skill shortage areas.
- Collaborated with team members to resolve customer issues efficiently.
- Assisted in developing training materials for new service procedures.
- Conducted follow-up calls to ensure customer satisfaction after service delivery.
- Developed strategies for improving customer service quality.
- Performed administrative duties such as data entry, filing, and record keeping.
- Helped individuals address disabilities and put together career plans.
- Monitored client progress and updated case files accordingly.
- Deliver reports to Executive management on placement, financial, and key reporting activities of ESO Employer service team.
Employment Consultant
Advanced Personnel Management
Hobart, TAS
01.2015 - 02.2016
- Provide employment services aligned with the Department of Jobs and Small Business guidelines, APMs policy, and service standards, including contractual obligations and compliance standards for jobseekers.
- Interview and manage job seeker interviews, and arrange ongoing training and development needs.
- Monitor jobseeker progress in employment and education, ensuring sustainable outcomes are met.
- Assess the need for ongoing training and development that meets the labor market needs of employers.
- Conduct administrative activities consistent with Employment Services' contractual and legislative requirements.
- Achieve mandatory client job placement KPIs of 11 per month.
- Identifying and acting on employment opportunities for job seekers through liaison and negotiations with industries, companies, and community organizations.
- Negotiating employment opportunities with employers, and promoting job seekers for vacancies.
- Promote APM's Employment Services to employers and industry associations, and maintain a high professional company image.
- Internally and externally, contribute to staff meetings.
- Ensure all work processes are followed according to WHS procedures.
Trainer & Assessor
Australian Retailers Association
Hobart, TAS
03.2013 - 01.2015
- Delivery and assessment of accredited courses under the Retail Training Package for Myer, Hobart, following the required compliance under the Australian Quality Training Framework.
- Delivery and assessment of accredited courses for workplace training for managers and franchisees.
- Assess and address the varied needs of each student/trainee, including the provision of training that caters to individual differences in learning, learning styles, and aids students with language, literacy, and numeracy needs.
- Interview candidates according to key industry standards, and select candidates for enrollment in accredited courses.
- Deliver employment pathway programs to undertake goal setting, development plans, resume writing, cover letter writing, and job search for students.
- Develop and implement suitable activities and assessments in line with key course criteria.
- Comply with organizations' requirements for the completion of competency assessment records, results, and reports within specific timelines.
- Attend training meetings on validation and moderation, participate in collaborative problem-solving, and undertake relevant professional development.
- Negotiate, coordinate, and persuade key stakeholders to undertake workplace placements, and negotiate employment opportunities and/or traineeships against business staffing needs.
- Pursue opportunities for growth and development by developing industry links for vocational education and training delivery, to promote current programs and services.
- Collaborated with management to align training with business objectives.
- Delivered engaging presentations using multimedia tools and resources.
- Evaluated training effectiveness to refine future sessions and materials.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Managed multiple training projects simultaneously while adhering to tight deadlines.
- Maintained up-to-date knowledge of industry trends and best practices.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Managed recruitment and placement of training program participants.
- Ensure compliance with AQF and ASQA while delivering reports to training manager on outcomes of training programs
- Collaborate and promote training initiatives with Workforce Australia providers
Proprietor / Franchisee
Champs Bar and Grill Restaurant Donut King
Devonport , TAS
01.2008 - 02.2013
- Prepare and implement store sales budgets to guide management and staff on financial goals monthly, weekly, and daily to achieve business profitability.
- To oversee all operations in the store to ensure that the highest quality of service and food is always maintained in accordance with food health and safety standards.
- Monitor cost controls of wages and the cost of goods against forecasted budgets.
- Monitor and manage monthly store actual takings against projected store budgets, and ensure achievement of 100%.
- Manage stock control procedures, including stock inventory, ordering, rotation, and wastage.
- Prepared and processed payroll timesheets.
- Develop fortnightly staff rosters in accordance with payroll budgets to reduce over-expenditure.
- Conduct weekly and monthly reporting on sales, turnover, inventory, and KPIs to the franchisor as per compliance.
- Identify, evaluate, and onboard staff in alignment with policy and procedures manuals, along with franchisee induction booklets.
- Manage staff performance against KPIs, and provide action plans and training to increase and develop the individual to greater performance and efficiency within the business.
- Analyze P&L data monthly and annually to ensure business growth, and provide strategies to keep in line with business objectives.
- Oversaw staff training and development for optimal service quality.
- Coordinated inventory management and ordering of supplies.
- Developed promotional events to enhance customer engagement.
- Maintained financial records and managed cash flow efficiently.
- Implemented customer feedback systems to improve service delivery.
- Performed regular maintenance of facility grounds and equipment in order to maintain a safe work environment.
- Reviewed monthly invoices from suppliers and vendors and ensured timely payment of bills.
- Recruited qualified personnel through job postings, interviews, background checks.
- Implemented policies and procedures related to customer service standards.
- Implemented cost-saving measures throughout the organization in order to reduce overhead expenses.
- Prepared financial statements, budgets, and forecasts for business operations.
- Set pricing structures according to market analytics and emerging trends.
- Researched potential competitors' pricing structure in order to adjust prices accordingly.
- Conducted performance reviews with employees in order to identify areas of improvement as well as recognize outstanding achievements.
- Scheduled staff shifts according to demand patterns in order to maximize efficiency and productivity.
- Ensured compliance with local, state, and federal regulations affecting business operations.
Education
Diploma of Business - Operations
Monash Institute
Sydney, NSW08.2025
Certificate IV in Employment Services - Employment Services
AETS
Hobart, TAS12-2019
Certificate IV in Training and Assessment - Training And Assessment
Wilson Training
Hobart, TAS09-2014
Diploma of Human Resource Management - Human Resources Management
TasTAFE
TAS03-2008
Diploma of Business Management - Management
TasTAFE
TAS03-2007
Skills
- Operational leadership
- Stakeholder engagement and relationship management
- Contract and compliance management
- Business development
- Financial and budget management
- Workforce development and HR leadership
- Contract negotiation
- Customer relationship management (CRM)
- Effective communication, both written and verbal
- Data analysis and reporting skills
- Business intelligence
- Problem-solving
- B2B marketing
- Self-motivation, adaptable and flexible
References
- Blake Wallace, State Manager, MEGT VIC-TAS, 0417 252 383, blakewallace@megt.com.au
- Bridget Gadd, Customer Service Manager, MEGT, 0427 307 636, bridgettgadd@megt.com.au
Timeline
People and Culture Officer
CatholicCare Tasmania
05.2025 - Current
State Industry Recruitment and Stakeholder Engagement Manager
MEGT Australia Recruitment and Managed Services
06.2024 - 03.2025
State Field Operations Manager TAS
MEGT Australia PTY LTD
11.2020 - 06.2024
Senior Employer Service Officer
Workskills Incorporated PTY LTD
02.2016 - 01.2020
Employment Consultant
Advanced Personnel Management
01.2015 - 02.2016
Trainer & Assessor
Australian Retailers Association
03.2013 - 01.2015
Proprietor / Franchisee
Champs Bar and Grill Restaurant Donut King
01.2008 - 02.2013
Diploma of Business - Operations
Monash Institute
Certificate IV in Employment Services - Employment Services
AETS
Certificate IV in Training and Assessment - Training And Assessment
Wilson Training
Diploma of Human Resource Management - Human Resources Management
TasTAFE
Diploma of Business Management - Management
TasTAFE
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