Carmen Yeoward

• Assessing client needs on order to provide clients with appropriate options to suit their budget, preferences and location for age care facilities. In a call canter environment .
• As performance manger I assisted in developing performance metrics to evaluate team effectiveness and efficiency.
• Supported senior performance manager with data collection and analysis for performance improvement initiatives.
• Collaborated with team members to identify areas for process enhancements.
• Helped implement feedback mechanisms to assess employee performance and engagement.
• Participated in training sessions on performance management systems and tools.
• Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
• Implemented customized coaching plans for individual team members, empowering them to reach their full potential.

• Assisted customers in product selection and provided exceptional service to enhance shopping experience.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
• Maintained organized merchandise displays, optimizing product visibility and accessibility for customers.
• Trained new associates on store policies and customer service techniques, fostering a collaborative team environment.
• Resolved customer inquiries and complaints promptly, improving overall satisfaction and loyalty.
• Conducted regular inventory checks to ensure stock levels met demand, reducing potential shortages or overages.
• Implemented promotional displays that increased product awareness and drove sales during peak seasons.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Greeted customers and provided outstanding customer service.

• Streamlined operations to enhance patient flow and service delivery.
• Developed training programs for staff compliance with healthcare regulations.
• Coordinated scheduling and resource allocation to improve clinic efficiency.
• Fostered communication between clinical staff and administration for collaboration on patient care.
• Led quality improvement projects to elevate patient satisfaction scores.
• Analyzed workflows, identifying areas for process improvement to drive effectiveness.
• Managed practice operations to optimize appointment scheduling, records management, and billing functions.
• Enhanced patient satisfaction by implementing an efficient appointment scheduling system.

• Coordinated with medical teams to streamline patient admission and discharge procedures.
• Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
• Communicated with patients, ensuring that medical information was kept private.
• Accurately maintain patient management system and clinical records.
• Create theatre lists as per specialists instruction of priority.
• Outpatient referral processing
• Create outpatient clinic appointments and administer each clinic as required.
• General office duties as required.

General reception duties

Admissions and Discharge of patients.

Preparation of surgeons theatre lists.