Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carmila Fliege

Christmas Island,WA

Summary

Contribute to a growing organization's business objections by delivering service outcomes through implementation of strong analytical, organizational and communication skills. Continually expanding my skill set and knowledge, actively participate in the implementation of change initiatives in an organization, which supports and promotes staff development and strives for service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Detainee Service Manager/ Acting Facilities Operations Manager

SERCO
09.2022 - Current
  • Ensures a high standard of operational service delivery is maintained where the security and high quality care and management of detainees meets and exceeds contract requirements through effective liaison with internal and external stakeholders
  • Communicates clearly and maintains composure in high pressured and stressful situations by negotiating respect fully to resolve problems decisively and non-confrontationally; leads and facilitates productive discussions, seeking feedback and helping to find solutions that contribute to positive outcomes; whilst valuing individual differences and opinions
  • Demonstrates acknowledgement of responsibility for ensuring any illegal, excluded and controlled items are detected, confiscated and retained, where appropriate
  • Such items are to be reported in line with the Entry and Exit Control Policy and Procedure Manual
  • Eg: mobile phones;cameras; money; USB sticks; drugs; etc
  • Ensures provision of a quality regime for detainees is consistent with efficient use of available staff resources; appropriately informing senior management of security/operational matters as they arise
  • Carries out duties as required ensuring the smooth running of centre and undertakes other projects as required; obeying all reasonable and lawful instructions provided by those with authority to do so
  • Eg: ensures the management of detainee enquiries, requests or grievances are handled in a timely and accurate manner; maintains the quality and integrity of room searches and fabric checks and ensures they are completed as per the schedule; supports the transport and escort department in the execution of detainee movements on a day to day basis etc
  • Promotes a culture of integrity and professionalism within the business and in dealings with the customer
  • Investigates and reports on incidents to timely completion and ensures corrective measures are implemented to prevent further problems arising
  • Acts to prevent and report misconduct, illegal and inappropriate behaviour
  • Role essentials–based on the specific requirement of the role
  • Communicates clearly and effectively; listens and interprets to convey accurate and highly developed oral and written messages when representing the contract at meetings; conducting briefings; ensuring awareness; understanding and compliance of company policies and procedures; Departmental updates; Manager’s rules and orders; and informing senior management of any issues, physical or mental health concerns brought to your attention in a timely manner
  • Demonstrates advanced level of accuracy and attention to detail when completing work activities such as preparing complex reports and documents meeting required timeframes
  • Eg: ensure the accuracy and completion of all operational logs, reports and registers; manage the abatement regime to ensure contract compliance; manage incidents, site operations and contingency activities ensuring a high level of security and risk management
  • Demonstrates personal integrity and strong operational leadership building trust, care and confidence working effectively and efficiently in a multidisciplinary team environment
  • Works with staff, identifies and effectively and proactively manages performance; training; absences/attendance; annual/personal leave; conduct and behavioural issues; etc
  • Demonstrates ability to be self-motivated, well organised with detailed understanding of strong administrative processes, resource planning and operational management, problem solving and practical awareness
  • Demonstrates sound understanding and compliance with relevant legislation, Industrial Instruments, company policies, procedures and rules
  • Demonstrates awareness of the importance of personal mental health and detainee mental health through suitable interaction, appropriate engagement activities and individualised management plans whilst paying particular attention to self-harm and suicide prevention
  • Demonstrates ability to draw on information from a range of sources; conducts audits; uses judgment to analyse; makes informed decisions and incorporates considered outcomes showing judgement and common sense in line with policies and legislative frameworks
  • Collaborates on the establishment of clear performance standards and deadlines in line with performance appraisal policies and develop team plans that take into account capability, strengths and opportunities for development
  • Leads by example when coaching and supporting operations staff to work with detainees in an empathetic manner, treating them with dignity, integrity and equality that encourages self-respect, a sense of personal responsibility and tolerance toward others through interaction and listening
  • Accommodates changing priorities and responds flexibly to uncertainty and ambiguity
  • Supports the team in managing uncertainty and change
  • Takes ownership and responsibility for own continuous professional development and demonstrates willingness to learn, seizing acting opportunities
  • Works with staff to identify development areas
  • Coaches and supports Detention Service Managers in the execution of their responsibilities to develop their skills and competencies
  • Shares knowledge and experiences of training with colleagues
  • Demonstrates and promotes safe work practices and takes reasonable care of own and others health and safety
  • Maintains a very sound physical fitness level and prepared to undertake a medical examination by a suitably qualified medical practitioner appointed by the company where there are reasonably and genuinely held concerns regarding fitness for work.

Detainee Service Officer

SERCO
10.2021 - Current
  • Behaves in an honest, ethical and professional way
  • Communicates clearly and effectively and maintains composure by listening, understanding and recognising the needs of others; implements alternative coping mechanisms; uses language appropriate to all who work and live in the detention environment; and ensures timely notification of any issues, physical or mental health concerns
  • Demonstrates ability to remain calm in high pressured and stressful situations by helping to find solutions that contribute to positive outcomes; negotiates and discusses issues thoughtfully, respectfully and non-confrontationally whilst building trust, valuing individual differences and opinions
  • Demonstrates accuracy and attention to detail in preparing communications, records and reports within required timeframes showing commitment to completing work activities effectively
  • Eg: logs, reports, Individual Management plans, headcounts, monthly case work; written authorisations for detainees to undertake activities/tasks as appropriate etc
  • Demonstrates awareness of and complies with company policies, procedures, rules and orders; relevant legislation, and maintains safety and security for all who work and live within the detention environment
  • Eg: undertake searches; supervise entry and exit of people; perform control and restraint techniques when required; completes risk assessments etc
  • Demonstrates awareness of the importance of detainee mental health through suitable interaction, appropriate engagement activities and individualised management plans whilst paying particular attention to self-harm and suicide prevention
  • Demonstrates ability to work with detainees in an empathetic manner, treating them with dignity, integrity and equality that encourages self-respect, a sense of personal responsibility and tolerance toward others through interaction and listening
  • Section 2: Role essentials–based on the specific requirement of the role
  • Carries out duties as required ensuring the smooth running of assigned area of responsibility; obeying all reasonable and lawful instructions provided by those with authority to do so
  • Operates Serco provided vehicles in a safe and professional manner observing all applicable state traffic laws
  • Eg: when conducting escort duties in line with Serco policy and Transport and Escort guidelines and operating externally to the Centre in a public environment with limited supervision; conducting perimeter checks etc
  • Works collaboratively in a team environment and with limited supervision; assists less experienced team members to learn the job; considers other perspectives and remain swilling to learn from others
  • Informs reporting lines and Centre/General Manager promptly of any abuse, impropriety or misconduct matters that arise
  • Refrains from accepting any unauthorised fee or gratuity or other consideration in connection with the DSO duties
  • Demonstrates acknowledgement of responsibility for ensuring any illegal, excluded and controlled items are detected, confiscated and retained, where appropriate
  • Such items are to be reported in line with the Entry and Exit Control Policy and Procedure Manual
  • Eg: mobile phones; cameras; money; USBsticks; drugs; etc
  • Acts to prevent and report any other misconduct, illegal and inappropriate behaviour
  • Prepared to undertake a medical examination by a suitably qualified medical practitioner appointed by the company where there are reasonably and genuinely held concerns regarding fitness for work
  • Follows safe work practices and takes reasonable care of own and others health and safety

Store Manager/Cluster Manager

Petbarn Pty Ltd
05.2018 - 09.2021

Assistant Manager

Petbarn Pty Ltd
02.2016 - 05.2018

Dock Manager

TK Maxx
03.2013 - 01.2016

Assistant Manager

Target Country
11.2011 - 10.2012

Acting Store Manager

Target Country
08.2011 - 11.2011

Supervisor

Target Country
11.2009 - 08.2011

Retail Sales Assistant

Target Country
11.2005 - 11.2008

Education

Bachelor of Arts - Security Terrorism And Counter Terrorism

Murdoch University
Perth, WA
10.2014

Diploma - Diploma Of Business Management

Tafe Queensland
Bayside
11.2011

No Degree - Certificate II in Business

Charters Towers State High School
Charters Towers, QLD
11.2007

Skills

  • Customer Inquiries
  • Business Management Principles
  • Office Administration
  • Business Leadership
  • Compliance Requirements
  • Coaching and Mentorship
  • Operational Efficiency
  • Conflict Resolution Tactics

Certification

Senior Firs Aid

Incident Controller

Fire Warden

Languages

Indonesian
Native or Bilingual
Javanese
Limited Working
English
Native or Bilingual

Timeline

Detainee Service Manager/ Acting Facilities Operations Manager

SERCO
09.2022 - Current

Detainee Service Officer

SERCO
10.2021 - Current

Store Manager/Cluster Manager

Petbarn Pty Ltd
05.2018 - 09.2021

Assistant Manager

Petbarn Pty Ltd
02.2016 - 05.2018

Dock Manager

TK Maxx
03.2013 - 01.2016

Assistant Manager

Target Country
11.2011 - 10.2012

Acting Store Manager

Target Country
08.2011 - 11.2011

Supervisor

Target Country
11.2009 - 08.2011

Retail Sales Assistant

Target Country
11.2005 - 11.2008

Bachelor of Arts - Security Terrorism And Counter Terrorism

Murdoch University

Diploma - Diploma Of Business Management

Tafe Queensland

No Degree - Certificate II in Business

Charters Towers State High School

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Carmila Fliege