Terri Campbell
Laverton,WA
Summary
Hardworking and passionate job seeker with strong organizational and administration skills eager to secure a part-time position. Excellent work history for resolving problems, improving customer satisfaction and staff management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Depot Operations Coordinator
Ampol Petroleum Australia
09.2021 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity, including overhauling computerized record keeping systems and office procedures.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to territory manager.
Support Coordinator and Rostering/Intake Officer
Realise Ability
07.2020 - 09.2021
- Liaise with in-house Therapists (Occupational Therapy, Physiotherapy, Psychology and Speech Pathology), clients and external professional services personnel to properly schedule and manage appointments in alignment with needs and specifications of NDIS plans.
- Organise visiting therapists travel and accommodation arrangements, appointments and schedules.
- Keep accurate and up to date client notes in accordance with NDIA legislation and quality & safeguarding requirements.
- Support clients and their families in understanding and utilising NDIS plans. Including referrals, attending appointments (including plan reviews) and linking in with local and telehealth services.
- Keep records in shift Care, Brevity and Caretaskr software to maintain confidential client notes.
- First point of contact for families seeking assistance with accessing NDIS plans and funding.
- Manage master calendar and scheduled appointments for 8 providers based on optimal patient loads and clinician availability. Managing rosters for 70 clients and 7 therapy assistants.
- Document client medical information, case histories and NDIS details to facilitate smooth appointments and payment processing.
- Observed strict confidentiality guidelines in accordance with NDIS guidelines to properly secure information and data.
Community Support Worker
Esperance Home Care (Shire of Esperance)
03.2020 - 07.2020
- Monitored and assisted residents through individual service and care plans.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented clients' behavior in terms of mental status, sleeping and eating patterns in progress notes.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Ran errands for customers, including shopping, and picking up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Accompanied clients to medical appointments.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Housing Officer
Ngaanyatjarra Council
09.2019 - 02.2020
- Compile maintenance and repair requests throughout the Ngaanyatjarra Lands for submission to the Department of Communities (Aboriginal Housing department) through biannual, vacate and ingoing inspections
- Respond to and facilitate emergency maintenance requests
- Handle inquiries and complaints using well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Monitor property standards and implement solution based techniques to raise the quality of housing in the community, in accordance with DoC requirements
- Manage tenancies (including terminations) and leasing of the Warburton, Tjrrikarli, Kampa, Cosmo Newberry and Patjarr communities of approximately 150 DoC properties as the sole Housing Officer
- Work in a culturally sensitive and aware manner; hands on with tenants, service providers, health and Land & Culture
Station Hand
Downrange PTY LTD (Clare Downs & Prenti Downs)
03.2019 - 08.2019
- Assist with all aspects of stock management; including mustering, vetting and loading/unloading stock trucks/loads
- Hiring, training and supervising seasonal workers engaged in mustering and station maintenance
- Repaired and maintained vehicles/ machinery as required
- Operate Komatsu & caterpillar loaders and Volvo synchro truck, as well as a variety of other farm/station based heavy machinery
- Care-taking and maintaining a 1.25 million hectare property 700kms north east of Kalgoorlie unsupervised
- Set up and maintenance of solar pumps and components
- Plumbing, fencing, electrical and construction work as required
- Observe livestock and notify manager of any signs of illness
- Use recognized breeding practices to stabilize and improve stock
- Helped prepare animals for transfers to the feedlot 1000kms south and to cattle sales in Perth
- Explain and demonstrate working techniques, practices and safety measures for seasonal workers
Disability Employment Consultant
APM
10.2018 - 03.2019
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews
- Manageda caseload of up to 60 monthly clients in search of gainful employment
- Tracked clients' progress in ESS and company case management software (Pulse) to meet government requirements and provide daily/weekly/monthly reports
- Assisted an average of 3 clients with job placement per month meeting KPI requirements
- Reviewed, tracked and coordinated employment referrals
- Proofread and edited 15-20 clients’ resumes per month to improve interview chances
- Developed job leads in order to increase placements; including reverse marketing and cold calling employers
- Reviewed job applications to identify, vet and recommend optimal candidates
Cook/Kitchen Manager
Panoramic Gold
02.2018 - 06.2018
- FIFO & DIDO role managing and running the kitchen for Drill/Exploration crew
Manager
Botanical Hotel
10.2017 - 02.2018
- Live in hands on role overseeing front bar, bistro, bottle shop & accommodation
- Liaising with company representatives including ALM (Bottlemart), Coca Cola, Carlton United Breweries, PFD, Western Accredited Distributors and Bundaburg Rum
- Recruitment, interviews and rostering
- Stock control, ordering and menu development
- Accounts payable and payroll
- ATM cash management
- Event management & promotion
- Relief cooking & kitchen management
- Made and confirmed reservations
- Developed departmental objectives, work schedules, budgets and policies
- Recruited and trained new members across all departments
Manager
Anakie Gemfields Hotel Motel
07.2017 - 10.2017
- Live in hands on management role on the Queensland Gemfields
- Strong focus on responsible service of alcohol and gaming
- Relief cooking and kitchen management
- Bar work including TAB, gaming machines and Keno
- Online ordering and stock control
- Staff recruitment and rostering
- Event planning and management
Bar Manager
Duaringa Hotel
12.2016 - 07.2017
- Banking, accounts and reconciliation
- All aspects of the day to day running of a country hotel
- UniTab & KENO procedures
- Live-in position - rural Queensland
- Organise & facilitate fundraisers, events and raffles
Private Disability Support Worker
In Home Support
10.2015 - 12.2016
- Coordinated the review, revision, creation & implementation of support plan
- Assessed and reviewed clients funding & documentation; including his medical history and Centrelink requirements
- Completed all daily living tasks to enhance the quality of life of a young boy with autism, including personal care
- Engaged client with games, crafts, cooking, music, reading and other activities
- Provided behavioral/emotional support and supervision for client & his family
Assistant Manager
Overlander Roadhouse
01.2015 - 11.2015
Community Facilitator
Interchange Incorporated
03.2014 - 11.2014
Bar Attendant
Pickering Brook Sports Club
07.2013 - 03.2014
Disability Support Worker
Private in home arrangement
01.2013 - 12.2013
Community Support Worker & Personal Care Assistant
Sureline Care Services (Agency)
01.2012 - 07.2013
Education
St. Brigid’s Ladies College
Lesmurdie, Western AustraliaUniversity Preparation Course
Edith Cowan University
Perth2013
Skills
- Adaptability & cultural awareness
- Conflict resolution & de-escalation
- Strong client/stakeholder relation skills
- Staff recruitment & management
- Cash management & handling
- Strategic planning and analysis
- Policy and procedure implementation & adherence
- Correspondence management
- Staff leadership
- Rapport and relationship building
- Network development and administration
- Business development
- Performance assessments
- Performance optimization
Certification
- Certificate 3 Individual Support (Disability)
- Current First aid & CPR
- Food safety certificate 1 & 2
- QLD RMLV managers ticket
- VIC licensee ticket
- VIC, QLD, WA, SA, and NT RSA
- WA manual drivers license
- Current police clearance
- Working With Children Card (WA, VIC)
References
Available upon request
Timeline
Depot Operations Coordinator
Ampol Petroleum Australia
09.2021 - 03.2022
Support Coordinator and Rostering/Intake Officer
Realise Ability
07.2020 - 09.2021
Community Support Worker
Esperance Home Care (Shire of Esperance)
03.2020 - 07.2020
Housing Officer
Ngaanyatjarra Council
09.2019 - 02.2020
Station Hand
Downrange PTY LTD (Clare Downs & Prenti Downs)
03.2019 - 08.2019
Disability Employment Consultant
APM
10.2018 - 03.2019
Cook/Kitchen Manager
Panoramic Gold
02.2018 - 06.2018
Manager
Botanical Hotel
10.2017 - 02.2018
Manager
Anakie Gemfields Hotel Motel
07.2017 - 10.2017
Bar Manager
Duaringa Hotel
12.2016 - 07.2017
Private Disability Support Worker
In Home Support
10.2015 - 12.2016
Assistant Manager
Overlander Roadhouse
01.2015 - 11.2015
Community Facilitator
Interchange Incorporated
03.2014 - 11.2014
Bar Attendant
Pickering Brook Sports Club
07.2013 - 03.2014
Disability Support Worker
Private in home arrangement
01.2013 - 12.2013
Community Support Worker & Personal Care Assistant
Sureline Care Services (Agency)
01.2012 - 07.2013
St. Brigid’s Ladies College
University Preparation Course
Edith Cowan University
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