Carol bertei
Perth
Summary
Experienced Store Manager with extensive experience at fast food Restaurants, excelling in customer service and inventory management. Proven track record in training and mentoring staff, enhancing operational efficiency, and fostering community relationships. Adept at problem-solving and maintaining high standards of cleanliness and safety, driving customer satisfaction and loyalty.
Overview
24
24
years of professional experience
Work History
Store Manager
Donut King
12.2020 - 08.2025
- Assisted in daily operations to ensure smooth store functionality.
- Collaborated with team members to enhance customer service experiences.
- Learned and adhered to safety protocols and operational procedures.
- Supported inventory management by organizing stock and maintaining displays.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
Franchise Owner
SUBWAY®Restaurants
12.2010 - 12.2020
- Managed daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Developed marketing strategies to enhance brand visibility and drive customer engagement.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Established community relationships through local events, enhancing brand loyalty and awareness.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
Store Manager
SUBWAY®Restaurants
06.2001 - 12.2010
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Contributed to team meetings, sharing ideas for improving store efficiency.
- Maintained cleanliness and organization of the sales floor and backroom areas.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
North Lake Senior High School
North LakeSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Inventory management
- Cash management
- Employee training
- Inventory control
- POS systems
- Recruiting and hiring
Timeline
Store Manager
Donut King
12.2020 - 08.2025
Franchise Owner
SUBWAY®Restaurants
12.2010 - 12.2020
Store Manager
SUBWAY®Restaurants
06.2001 - 12.2010
High School Diploma -
North Lake Senior High School