Carol Bucknall
Scarborough,WA
Summary
Experienced in Venipuncture, Vaccinations, Health/skin Surveillance, ECG, Audiology, Spirometry, Visual testing. Drug and Alcohol testing including Chain of Custody, Dry PCR Swab Sample Collection, Covid-19 Ag Rapid Test Device, PEth testing, HAV's 1,2 and 3, Safety Critical, Night Worker, Lone Worker and MSK, Ear Wax Removal using Micro suction system and irrigation.
Overview
44
44
years of professional experience
Work History
Occupational Health Technician - 6 Months Contract
Clarity Occupational Health
09.2023 - 02.2024
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Facilitated respiratory protection programs, including fit testing and user training for appropriate PPE usage.
- Conducted noise surveys to assess potential hearing hazards in the workplace, implementing controls to mitigate risk when necessary.
- Assisted in reducing occupational injuries through thorough incident investigations and root cause analysis.
- Maintained accurate records of employees'' medical histories, vaccinations, and exposure incidents for regulatory compliance purposes.
- Supported the return-to-work process for injured employees through case management and coordination with healthcare providers.
- Enhanced employee health by implementing wellness programs and educational workshops.
- Streamlined communication with management, ensuring timely reporting of health and safety concerns.
- Facilitated employee training sessions on proper ergonomic techniques, resulting in reduced risk of musculoskeletal disorders.
- Kept up-to-date with industry best practices regarding occupational health techniques, sharing knowledge with colleagues to improve overall team effectiveness.
- Cleaned and sterilized instruments, equipment and surfaces.
- Maintained accurate patient charts and medical records.
- Cared for patients by providing personal assistance and ambulation.
- Performed diagnostic tests and reported results to healthcare providers.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Triaged patients in office or by phone to assess severity of conditions.
Forensic Investigations Officer
Forensic Testing Services
03.2023 - 08.2023
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Wrote detailed narrative reports for use in investigations.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Collected, arranged, and input information into database system.
- Collected, preserved and analyzed evidence found at crime scenes.
Regional Team Lead (Covid Tester initially)
ROC Health Services And Bluecrest
10.2020 - 01.2023
- Responsible for Leading HCT's (Healthcare Technicians) in East and South Yorkshire Covid Testing, Drug & Alcohol Testing (Chain of Custody)
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
Phlebotomist HCT - Bank (This position I worked alongside ROC)
Bluecrest (Office of National Stats)
10.2018 - 03.2021
- Covid -19 Testing and Phlebotomy
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reviewed patient records for accuracy and completeness.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Monitored patients for reactions and verified sample quality.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
- Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
HGV Driver Trainer - Director
Specialist Instructional Services Ltd
09.2013 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
HGV Recruitment Consultant - Director
Specialist Driver Services Ltd
09.2013 - 01.2018
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Instructional Officer
The Ministry of Defence
01.2004 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Stock Control Clerk
British Gas
01.1980 - 01.2004
- Liaised with sales teams to understand customer needs and adjust stocking strategies accordingly, maximizing satisfaction rates while minimizing waste.
- Conducted thorough investigations into inventory discrepancies, identifying root causes and implementing corrective actions.
- Coordinated with suppliers to ensure timely deliveries, meeting customer demand without overstocking.
- Enhanced stock control accuracy by consistently updating and maintaining inventory records.
- Collaborated with colleagues to develop a more accurate forecasting system for stock requirements.
- Managed returns process efficiently ensuring proper documentation was maintained throughout.
- Streamlined warehouse organization for improved accessibility and efficient product retrieval.
- Analyzed historical sales data to identify patterns that informed future ordering decisions based on demand forecasts.
- Supported purchasing department by providing accurate inventory information when placing orders with suppliers.
- Reduced discrepancies in inventory counts by performing regular audits and reconciliations.
- Monitored stock levels closely, alerting management to potential shortages or excesses in advance.
Education
Skills
- Recordkeeping and documentation
- Workplace Safety Assessments
- Health Promotion Programs
- Audiometric Testing
- Customer Service
- Sample Collection
Occupational Health
Familiar with: Osicus, carefusion, Otosure and Spirodoc
License
Cat B
Enhanced Dbs
Yes on the Update Service
Covid Vaccination Status
Triple Covid 19 Vaccinated
Hep B Vaccinated
Yes, Evidence certificate
Attitudes
Responsible attitude, Trustworthy and honest, Enthusiastic, remain calm under pressure, Professional appearance and approach, Ability to work within a team and alone, Proactive, Autonomous - Decision maker and Ability to work confidently in difficult environments, including working alone.
Timeline
Occupational Health Technician - 6 Months Contract
Clarity Occupational Health
09.2023 - 02.2024
Forensic Investigations Officer
Forensic Testing Services
03.2023 - 08.2023
Regional Team Lead (Covid Tester initially)
ROC Health Services And Bluecrest
10.2020 - 01.2023
Phlebotomist HCT - Bank (This position I worked alongside ROC)
Bluecrest (Office of National Stats)
10.2018 - 03.2021
HGV Driver Trainer - Director
Specialist Instructional Services Ltd
09.2013 - 03.2018
HGV Recruitment Consultant - Director
Specialist Driver Services Ltd
09.2013 - 01.2018
Instructional Officer
The Ministry of Defence
01.2004 - 01.2013
Stock Control Clerk
British Gas
01.1980 - 01.2004
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