Carol Chen
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, customer services and data analysis. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
3
3
years of professional experience
Work History
Intership
Bank Of China
12.2016 - 02.2017
- Provided support for the Senior bank stuffs
- Drafted the end of the year financial reports for the bank
- Familiar with main financial operation systems and softwares
- Successfully handle hundreds of customer’s enquiries, complains and feedbacks
Assistant IELTS Teacher
New Oriental Education & Technology
12.2016 - 02.2017
- Assisted the teacher’s teaching curriculum
- Provided the appropriate support for the student
- Monitoring the student’s progress and provided timely feedbacks to their parents
Administration Officer
EWE GROUP PTY LTD
09.2018 - 07.2020
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
Sales Assistant
EWE Melbourne Pty Ltd
07.2020 - 08.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected billing items and send to financial department .
- Coordinated demand from overseas customer with local transports and logistics.
- Created various Power bi charts to assist with pulling metrics data and presenting information to stakeholders for concise explanations of benefits and costs for each customer.
Education
Bachelor of Economics - Economics
University of Sydney
07.2018
Coursework in data analysis, marketing and business information system analysis - undefined
Skills
- Proficient in data analysis software
- Fluent in both English and Mandarin
- First Aid/CPR
- Social Media Updating
Timeline
Sales Assistant
EWE Melbourne Pty Ltd
07.2020 - 08.2021
Administration Officer
EWE GROUP PTY LTD
09.2018 - 07.2020
Intership
Bank Of China
12.2016 - 02.2017
Assistant IELTS Teacher
New Oriental Education & Technology
12.2016 - 02.2017
Bachelor of Economics - Economics
University of Sydney
Coursework in data analysis, marketing and business information system analysis - undefined
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