Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
References
Timeline
Generic
Carol Dawson

Carol Dawson

Victor Harbour,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Support Coordinator

Avoca Disability Services
VICTOR HARBOR, South Australia
03.2025 - Current
  • Assisted clients in accessing community resources and services effectively.
  • Assisted clients in accessing and utilizing community resources to meet their needs.
  • Served as a liaison between families, caregivers and internal, external service providers.
  • Managed caseloads consisting of up to 30-plus individuals at any given time.
  • Completed assessments of client needs and preferences.
  • Create and monitor individualized budgets.
  • Assist participants in understanding their NDIS plans and how best to use their funds to meet their goals.

Client Engagement Officer

St Louis Home Care
VICTOR HARBOR/ADELAIDE, South Australia
07.2023 - 03.2025
  • Managed the client experience from initial contact until services began.
  • Facilitated the creation of individualized care plans to address specific client requirements.
  • Managed communication networks between clients, families, and healthcare teams to ensure clarity.
  • Represented the organization at external events and conferences.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Community Coordinator

Kalyra Help at Home
Mount Barker, South Australia
04.2021 - 07.2023
  • Managing intake of clients from initial meeting through to commencement of services.
  • Preparing appropriate Care Plans
  • Working closely with loved ones and families
  • Coordination of services ongoing
  • Managing Budgets
  • Liaising with Allied Health Professionals
  • Applying for Upgrades on MAC
  • Facilitated communication between clients and service providers for effective care delivery.

Customer Care Manager

KinCare
Glen Osmond
08.2018 - 04.2021
  • Company Overview: (now Programmed Care, Underdale)
  • Managing all customer services
  • Identifying needs and implementing services
  • Conducting initial assessments
  • Perform regular re-assessments and monitoring via home visits
  • Creating Health Care Plans based on Customer needs
  • Building a positive rapport with all stakeholders at the first instance to enable the best outcome and service for the customer
  • Maintaining and updating all customer records
  • NDIS quoting and NDIS Proda Bookings
  • Preparing Service Agreements
  • Liaising with Local Area Coordinators, Plan Managers and Support Coordinators
  • Managing Incident Reports

Team Leader

Cara
Blakiston
12.2014 - 08.2018
  • Short Term Accommodation (respite)
  • Service Development
  • First Contact with New Customers
  • Onboarding Customers
  • Managing Staff
  • Creating and maintaining rosters
  • Managing and reconciling petty cash
  • Maintaining Budgets
  • Building and maintaining positive relationships with customers and their families
  • Assisting with the transition to the NDIS
  • Promoting person-centered practices in our service
  • Maintaining Booking Sheets and NDIS Service Bookings
  • Preparing Quotes
  • Conducting assessments for potential new customers
  • Preparing Service Agreements
  • Keeping records/health care plans up to date
  • Managing incidents

Support Worker

Class Inc
Strathalbyn
04.2012 - 07.2016
  • Supporting customers in the Community as part of the Day Options Program
  • Providing daily assistance for customers living in the community
  • Assistance with all aspects of Personal Care
  • Program development based on customers individual needs and interests
  • Customer transport
  • Completing case notes, health records and incident reporting
  • Liaising with all stakeholders

Cellar Door Sales and Cook

Angas Plains Wines
Langhorne Creek
05.2009 - 05.2012
  • Cellar Door Sales
  • Warehouse Management
  • Cooking in restaurant and functions
  • Liaising with customers including retail, restaurant/hotels and wine distribution
  • Marketing at trade and in-store promotions

Education

Certificate IV - Leadership and Management

AIM
Adelaide
01.2018

Certificate IV - Disabilities

Barkuma
Adelaide, SA
01.2015

Certificate IV - Community Services

TAFE SA
SA
01.2010

Skills

  • Communication and interpersonal skills
  • Team leadership
  • Complex problem-solving
  • Time management
  • Collaboration
  • Empathy
  • Active listening
  • Conflict resolution
  • Microsoft Office proficiency
  • Budget management
  • Care plan development
  • Client assessment
  • NDIS coordination
  • Community resource navigation
  • Inbound phone call handling
  • Relationship building

Certification

  • SA Police Check
  • NDIS Worker Screening

Affiliations

  • I am active and enjoy being part of a community
  • Family and friends are very important to me

References

References available upon request.

Timeline

Support Coordinator

Avoca Disability Services
03.2025 - Current

Client Engagement Officer

St Louis Home Care
07.2023 - 03.2025

Community Coordinator

Kalyra Help at Home
04.2021 - 07.2023

Customer Care Manager

KinCare
08.2018 - 04.2021

Team Leader

Cara
12.2014 - 08.2018

Support Worker

Class Inc
04.2012 - 07.2016

Cellar Door Sales and Cook

Angas Plains Wines
05.2009 - 05.2012

Certificate IV - Leadership and Management

AIM

Certificate IV - Disabilities

Barkuma

Certificate IV - Community Services

TAFE SA

Similar Profiles

CREATE PROFILE
Carol Dawson