Carol Green

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
• Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
• Provided safe mobility support to help patients move around personal and public spaces.
• Built strong relationships with clients to deliver emotional support and companionship.
• Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
• Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
• Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
• Provided transportation to medical appointments and social engagements, supporting patient independence and community involvement.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Collaborated with healthcare professionals to deliver comprehensive care tailored to individual patient needs.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Contributed to interdisciplinary team meetings by sharing observations on client progress or areas requiring additional intervention efforts.
• Conducted regular risk assessments within patient homes in order to identify potential hazards or areas requiring modification.
• Implemented strategies to manage challenging behaviors in a respectful manner while prioritizing safety for all involved parties.
• Offered compassionate end-of-life care for patients facing terminal illness, providing emotional support and comfort measures to improve quality of life during final stages.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Developed strong rapport with patients and families, fostering trust and open communication regarding care plans.
• Improved patients'' mobility through the implementation of customized exercise programs under professional supervision.
• Educated family members on proper caregiving techniques according to individualized care plans for seamless continuity of support services.
• Optimized sleep quality for clients by assisting them in establishing healthy bedtime routines that promoted restful slumber.
• Monitored vital signs and reported any abnormalities or concerns promptly to supervising healthcare providers.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted patients with self-administered medications.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Provided compassionate and patient-focused care to cultivate well-being.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted with daily living activities, running errands, and household chores.
• Transported clients to and from medical appointments with safety and efficiency.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Monitored clients' overall health and well-being and noted significant changes.

this position was caring for my elderly mum who had disabilities arising from a stoke, Dementia, Alzheimers and other health issues. Mum passed away on 8/8/23

• Ensured compliance with all federal, state, and local regulations through meticulous documentation and record-keeping practices.
• Reduced staff turnover rates by fostering a supportive work environment that valued professional development opportunities.
• Implemented evidence-based practices to improve overall service delivery quality within the agency.
• Streamlined caseload organization for better time-management and increased productivity.
• Increased client satisfaction by actively listening to concerns and addressing them promptly and professionally.
• Implemented efficient case review processes to ensure timely completion of tasks and adherence to deadlines, resulting in improved service quality.
• Coordinated multidisciplinary teams to address complex client issues effectively and efficiently.
• Boosted team morale by recognizing exceptional performance through reward programs and personalized feedback sessions.
• Managed high-risk cases proactively, utilizing crisis intervention techniques when necessary for client safety.
• Enhanced team collaboration with regular staff meetings, open communication channels, and shared resources.
• Developed and maintained strong relationships with community partners to facilitate successful client referrals and support services.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Assessed needs of each client and recommended appropriate services and resources.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Provided leadership, guidance and support to staff members.
• Participated in community events to promote services and engage with public.
• Established and maintained relationships with key stakeholders.

i also acted in this position from 1/3/96 to 25/3/ 1996, 29/7/98 to Dec 98, 20/1/98 to 31/1/98, Oct 1999 to March 2000, Jan, 26/2 to 9/4 and 26/4 to 4/5/2001, i worked in this position in the Sutherland, Kempsey and Port Macquarie offices.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Led quality assurance efforts, maintaining high standards for all products and services.
• Facilitated workshops for professional development of junior staff members.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated staff performance and provided coaching to address inefficiencies.
• working with Manager Casework and Caseworkers on complex cases
• completing case reviews and submitting recommendations for future casework intervention on cases and ongoing development of caseworkers.
• completing Briefing notes on sensitive and complex matters

I also acted in this position from 3/2/97 to 30/4/97 in the Sutherland office.

• Assessed needs of each client and recommended appropriate services and resources.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Facilitated client access to community resources, promoting self-sufficiency and independence.
• Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
• Conducted home visits to assess living environment and provided appropriate referrals.
• Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
• Facilitated client support groups to provide resources and assistance.
• Streamlined documentation processes, increasing efficiency in caseload management.
• Developed strong partnerships with local organizations, expanding available resources for clientele.
• Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
• Enhanced client well-being by developing comprehensive case plans addressing individual needs.
• Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
• Provided crisis intervention and case management services to child, family and legal guardians.
• Conducted thorough assessments to determine client eligibility for various programs and services.
• Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
• Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
• Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
• Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
• Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
• Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
• Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
• Offered support and direction to families and coordinated with court system and other community agencies for treatment.
• Negotiated with service providers to secure necessary support for clients at favorable conditions.
• Conducted comprehensive assessments for understanding individual client needs, laying groundwork for effective support.
• Leveraged technology to improve case management efficiency and client communication.
• Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
• Enhanced team efficiency by sharing best practices and insights gained from case management experiences.
• Streamlined case documentation processes, ensuring accurate and timely records.
• Developed and maintained partnerships with local organizations to expand resource availability for clients.

i also worked in the Newtown Office

Teaching daily living and recreational skills to adult intellectually handicapped people in a Group HOME and community settings.

liaising with family members, agencies and members of the local community regarding our role and to advocate for the clients.

this position involved part time shift work whilst I completed my BA Studies.

• Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
• Prepared and delivered mission-related presentations to church and community groups.
• Developed effective communication skills by interacting with diverse populations in various settings.
• Established trust within the community through regular engagement and consistent support.
• Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
• Strengthened community relations by organizing and participating in outreach programs.
• Collaborated with other missionaries to strategize, plan, and execute successful mission trips throughout various regions worldwide.
• Fostered an inclusive atmosphere where individuals from different backgrounds could come together to form a united community.
• Built relationships with local and international mission organizations for successful partnerships.
• Mentored local leaders, fostering their growth and empowering them to take on greater responsibilities within the community.
• Organized fundraising events, generating financial resources necessary for mission projects and community initiatives.
• Supported families during times of crisis by offering counseling services or connecting them with additional resources when needed.
• Implemented strategies for successful mission outreach to grow membership.
• Provided support to underprivileged families, improving their access to essential services.
• Fostered intercultural understanding by facilitating language exchange programs.
• Supported educational advancement by teaching basic literacy and numeracy skills.
• Wrote and delivered sermons.
• Supported religious leaders in performing various duties.
• Attended meetings with religious leaders.
• Assisted with organizing religious activities and services.
• Collaborated with other religious organizations and agencies.
• Educated members of congregation on religious beliefs and practices.

• Negotiated partnerships with key stakeholders that led to mutually beneficial outcomes.
• Streamlined internal communication processes, improving efficiency and information flow among employees.
• Secured media coverage for clients through targeted press releases and media pitches.
• Created compelling content for various platforms, increasing engagement and visibility.
• Launched successful product launches by coordinating integrated marketing efforts.
• Enhanced corporate image through expertly crafted messaging and brand positioning strategies.
• Developed relationships with key industry influencers to expand reach and credibility.
• Raised brand awareness through consistent marketing efforts and product campaign launches.

this was a 6 month Temporary position

• Connected callers with appropriate professional, department, or business.
• Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
• Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
• Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
• Announced important information and emergency notifications over PA system.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
• Increased company-wide communication by promptly connecting internal calls between departments.
• Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
• Documented messages and forwarded to correct individual.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Collected and verified telephone numbers, addresses, and proper spelling of names.

• Maintained a clean, organized, and well-stocked register area for optimal productivity.
• Managed high-volume transaction periods calmly and efficiently while maintaining exceptional levels of accuracy.
• Provided excellent customer service through attentive listening skills and prompt problem resolution.
• Reduced errors by meticulously double-checking price tags, discounts, and final amounts before completing purchases.
• Communicated effectively with coworkers to ensure smooth transitions between shifts at the register station.
• Balanced cash drawers at the end of each shift, confirming all financial records were accurate and complete.
• Processed various payment methods, including cash, credit cards, coupons, and gift cards for seamless transactions.
• Supported store cleanliness efforts by keeping the register area tidy throughout the day.
• Increased repeat business by delivering consistently friendly service during each transaction experience.
• Prevented loss by identifying potential security risks and alerting management as necessary.
• Contributed to inventory management by accurately scanning items into the system during checkout.
• Collaborated with team members to maintain a positive work environment and support store goals.
• Streamlined checkout process for improved customer experience and reduced wait times.
• Enhanced customer satisfaction by providing efficient and accurate register operations.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Performed cash, card, and check transactions to complete customer purchases.