Carol HO
Perth,WA
Summary
I am permanent resident with full work right.
Highly proactive manager with 3 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques.
Overview
4
4
years of professional experience
Work History
Store Manager
Super Tetsudo
04.2022 - Current
- Oversaw all aspects of store operations, including staffing, inventory
management, sales, and customer service. - Led a team of 40 employees, providing coaching and guidance to ensure
exceptional performance and productivity - Developed and implemented staffing schedules and
conducted employee performance evaluations. - Approved regular payroll submissions for employees.
- Maintained accurate inventory levels through regular stock assessments and
strategic merchandise ordering. - Collaborated with suppliers to introduce new items, negotiate pricing, and
enhance sales strategies. - Created and maintained welcoming and well-organized store environment
to enhance customer shopping experience. - Addressed customer inquiries, complaints, and concerns promptly, ensuring
high levels of customer satisfaction. - Upheld high food safety and quality standards, ensuring compliance with
industry regulations. - Ensured proper cash register management, overseeing cash handling,
change sufficiency, and reconciling cash drawers at the end of each day. - Reported daily sales figures and performance metrics to employers,
providing insights for strategic decision-making. - Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Front of House Supervisor
Super Tetsudo
01.2020 - 04.2022
- Directed and supervised front-of-house operations, including staff hiring,
staff training, scheduling, and ensuring a high level of customer service - Handled guest reservations, and seating arrangements, and addressed guest
concerns, ensuring a positive dining experience. - Achieved and maintained high standards of food safety, quality, and guest
satisfaction
Education
Bachelor of Accounting - Accounting And Minor in Tourism And Hospitality
Curtin University
Perth, WA12.2020
Skills
- MS office including Excel , MS Outlook , PowerPoint, MS Word
- Cash handling accuracy
- Detail-oriented
- Time management
- Excellent multi-tasker
- Strong communication skills
- Flexible schedule
- Proficient in MS Office
- Organized
- Employee scheduling
- Order Processing
- Inventory Control
- Customer Service
- POS System Operation
- Teamwork and Collaboration
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Malay
Limited Working
Hokkien (Dialect)
Limited Working
Additional Information
Reference available upon request.
Timeline
Store Manager
Super Tetsudo
04.2022 - Current
Front of House Supervisor
Super Tetsudo
01.2020 - 04.2022
Bachelor of Accounting - Accounting And Minor in Tourism And Hospitality
Curtin University
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