Summary
Overview
Work History
Education
Skills
Timeline
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Carol King

Buderim,QLD

Summary

Dynamic Managing Director and Senior Mortgage Broker at Loanmarket Buderim, skilled in operations management and team leadership. Achieved significant performance improvements through strategic initiatives and enhanced client relationships. Expert in mentoring and training, fostering a culture of collaboration that elevated team morale and retention rates.

2021 Best mortgage Broker in Qld by Better Business Awards and MFAA Best Customer service office QLD 2023.

Overview

25
25
years of professional experience

Work History

Managing Director and Senior Mortgage Broker

Loanmarket Buderim
03.2012 - 06.2025
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Bank Branch Manager

National Australia Bank
03.2000 - 02.2012
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
  • Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
  • Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
  • Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
  • Examined customer loan applications for loan approvals and denials.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
  • Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.

Education

Certificate 4 Mortgage Services -

Intellitrain
Queensland

High School Diploma -

Macksville High School
Macksville, NSW

Bachelor of Commerce -

Wollongong University

Financial Services And Mortgage Broking

Intellitrain
Brisbane, QLD
06-2016

Skills

  • Operations management
  • Staff management
  • Quality assurance
  • Client relationships
  • Mentoring and training
  • Business planning
  • Strategic partnerships
  • Sales leadership
  • Decision-making
  • Business management
  • Staff training/development
  • Staff hiring
  • Teamwork and collaboration
  • Team leadership
  • Customer service

Timeline

Managing Director and Senior Mortgage Broker

Loanmarket Buderim
03.2012 - 06.2025

Bank Branch Manager

National Australia Bank
03.2000 - 02.2012

Certificate 4 Mortgage Services -

Intellitrain

High School Diploma -

Macksville High School

Bachelor of Commerce -

Wollongong University

Financial Services And Mortgage Broking

Intellitrain

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Carol King