Carol ROBINSON

• Oversee daily operations to ensure high levels of productivity.
• Improved operations through consistent hard work and dedication.
• Make all stock purchases, print design choses and maintain stock levels
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Monitored company inventory to keep stock levels and databases updated.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Oversee end-to-end business processes to maintain proficiency and profitability.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
• Created and monitored promotional approaches to increase sales and profit levels.
• Capitalized on social media platforms to increase market awareness and recruit sales agents.
• Remained up-to-date on current trends.
• Reconciled daily sales, returns and financial reports in QuickBooks.

• Daily data entry using GEO OP, Omnis and website based company system.
• Used coordination and planning skills to achieve results according to schedule.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked closely with our manager to maintain optimum levels of communication to effectively and efficiently complete projects.
• Worked flexible hours; night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked with customers to understand needs and provide excellent service.

* Responsible for day to day operation of all embroidery orders.

* Maintain all embroidery machine

* Work unsupervised and efficiently.

*Maintain stock control

*Maintain a high volume of dispatch and top quality control.

*Liaison with Customers with special requests.