Carol Sudworth
Wollongong,NSW
Summary
Customer service retail sales professional with 32 years of retail experience in various roles from sales assistant, supervisor, Assistant manager and Manager. Detail focused and goal orientated with a wealth of knowledge and experience to be successful in retail. Charming sales person who prides herself on people skills adapting her style in communication to build rapport with customers and colleagues to provide excellent service. Hard working ethic and adapts to change well to suit the needs of the business. I have always been promoted in my roles and won numerous platinum awards for standards and store performance.
Overview
10
10
years of professional experience
Work History
Buyer/Retail Pharmacy Assistant
Andrews Pharmacy
07.2023 - Current
- Check e mails for current deals and liaise with reps to buy stock through company reps and suppliers
- Check off invoices upon stock delivery for any damages or shortages.
- Report and organise credits with company reps suppliers.
- Enter invoices into the system and price all stock. Oversee other staff members and rectify stock queries.
- Merchandise stock and create appealing displays
- Check best sellers and sales history on all stock to ensure correct ordering is done to maximise profits.
- Deal with customer medication queries at the service desk and by telephone. Take in prescriptions, question customers on the sale of S3 drugs and relay to the pharmacist.
- Process project stop and NDSS sales through the system using correct identification.
- Check e mails through the day, print off prescriptions, current deal sheets and file.
Pharmacy Assistant/Customer Service
Hospital Hill Pharmacy
02.2023 - 07.2023
- Answered telephone queries from customers regarding medication and sales products.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring on the vitamin and sports nutrition section.
- Contributed to increased sales by offering expert advice on over-the-counter medications, vitamins and sports nutrition.
- Placed orders through the system with suppliers.
- operated cash register and processed card transactions
Store Manger
Holland and Barrett
03.2017 - 01.2023
- Managed the daily runnings of a Health and Wellness store that sold vitamins, nutritional food products and beauty products with a team of 8 staff members.
- Drove sales by effectively using a structured process of engaging with the customer, building rapport and asking a line of questions to tailor make an individual wellness plan.
- Coached and trained staff using company training to improve product knowledge and selling skills.
- Completed performance reviews with staff members
- Organised detailed daily job planners to delegate responsibilities and communicate store targets and kpi performance figures.
- Grew brand awareness by planning out promotions and implementing planograms and ticketing for sales events.
- Completed all office administration and daily banking procedures following company policies and procedures. Planned out staffing schedules and completed weekly payroll.
- Minimized discrepancies, controlled shrinkage and store budget costs
Sales Assistant
Aldi
04.2014 - 03.2017
- Processed transactions accurately using cash register and processing card payments while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes and fill shelves with stock.
Education
GCSE - GCSE Maths, English, Art, Geography, Science
Hawkley High School
Wigan, UK06.1992
Skills
- Customer service retail sales professional
- Supplier Relationship Management
- Merchandising operations
- Stock management
- Selling for maximum profit
- Excellent communication skills
Timeline
Buyer/Retail Pharmacy Assistant
Andrews Pharmacy
07.2023 - Current
Pharmacy Assistant/Customer Service
Hospital Hill Pharmacy
02.2023 - 07.2023
Store Manger
Holland and Barrett
03.2017 - 01.2023
Sales Assistant
Aldi
04.2014 - 03.2017
GCSE - GCSE Maths, English, Art, Geography, Science
Hawkley High School
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