Carolay Cubides
Eagleby,QLD
Summary
Seasoned Operations Manager and talented leader 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
3
3
years of professional experience
Work History
Operations Manager
IGT Solutions
11.2021 - Current
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Facilitated smooth collaboration between departments through clear communication channels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Operations Manager, Customer Experience
Teleperformance
04.2021 - 11.2021
- Established effective communication channels, fostering strong relationships between team members and departments.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Introduced new technologies to optimize operational efficiency and improve overall customer experience.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Interacted well with customers to build connections and nurture relationships.
- Provided professional services and support in a dynamic work environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Flight Attendant - Transportation
Escuela De Aviacion Protecnica
Colombia06.2012
Skills
- Negotiation
- Training Management
- Workforce Management
- Revenue Forecasting
- Procedure Development
- Solutions Development
- Product Promotion
- Revenue Growth
- Performance Improvement
- Employee Development
- Work flow planning
- Data Analysis
- Logistics Management
- Business Management
- Quality Assurance Controls
- Project planning and development
- Staff Development
- Conflict Mediation
- Customer relations specialist
- Employee relations and conflict resolution
- Forecasting and Scheduling
- Product Management
- Goal Setting
- Employee Scheduling
- Performance Evaluations
- Program Administration
- Customer Service
- KPI Tracking
- P&L Management
- Fluent in Spanish & English
Timeline
Operations Manager
IGT Solutions
11.2021 - Current
Operations Manager, Customer Experience
Teleperformance
04.2021 - 11.2021
Flight Attendant - Transportation
Escuela De Aviacion Protecnica
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