Carole-anne Cowin
Mandurah,WA
Summary
Compassionate and adaptable individual with experience in customer service and aged care. Known for strong problem-solving and emotional support skills, dedicated to improving resident and customer experiences. Dedicated member service officer with proven strengths in effective communication and problem-solving. Committed to delivering high customer satisfaction and support. Customer-focused Member Service Officer recognized for high productivity and efficient task completion. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Officer
Royal Life Saving Society
Mandurah, WA
06.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Aged Care Partner
Baptistcare Moonya
Manjimup, WA
04.2023 - 06.2025
- Assisted residents with daily living activities and personal care needs.
- Maintained a safe and clean environment for residents and staff.
- Documented resident progress and care provided in electronic health records.
- Collaborated with healthcare professionals to support resident care plans.
- Engaged residents in social activities to promote mental well-being.
- Provided emotional support and companionship to enhance resident comfort.
- Trained new staff on best practices for resident care and safety protocols.
- Communicated effectively with families regarding resident needs and updates.
- Provided companionship and emotional support to elderly patients.
- Assisted in daily living activities such as bathing, dressing, grooming, and toileting.
- Assisted with ambulation utilizing proper body mechanics techniques when transferring from bed, chair, wheelchair.
- Encouraged independence while providing necessary support for activities of daily living.
- Respected the rights of clients by maintaining confidentiality of all information related to their personal lives.
- Observed changes in behavior or physical condition that may indicate a need for intervention or adjustment in treatment plan.
- Maintained accurate records of patient care, condition, progress and concerns for review by medical staff.
- Collaborated with other team members to ensure quality care was delivered consistently across shifts.
- Recorded patient conditions and vital signs before and after medical operations.
- Adhered to infection control guidelines while providing direct patient care services.
Education
Some College (No Degree) - Individual Support (Aging And Home Community Care)
South Regional Tafe
Manjimup, WA12-2022
High School Diploma -
Hampton SHS
Morley WA12-2000
Certificate III & IV Allied Health - Allied Health
Australia Institute of Allied Health
PerthSkills
- Customer service
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Prioritization skills
- Patience and tolerance
- Customer care experience
- Customer needs assessments
- Personal care
- Electronic health records
- Care plan collaboration
- Infection control
- Documenting resident progress
- Team collaboration
- Emotional support provision
- Safety protocol adherence
- Transfer techniques
- Compassionate care
- Palliative care
- Feeding assistance
- Dementia care
- Continence care
Affiliations
Family Orientated - Mother of 3
Participant in Competitive Darts & Social Darts
Certification
- Certificate in Individual Support
- Certificate in Palliative Care Program
References
References available upon request.
Timeline
Member Service Officer
Royal Life Saving Society
06.2025 - Current
Aged Care Partner
Baptistcare Moonya
04.2023 - 06.2025
Some College (No Degree) - Individual Support (Aging And Home Community Care)
South Regional Tafe
High School Diploma -
Hampton SHS
Certificate III & IV Allied Health - Allied Health
Australia Institute of Allied Health
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