Carole (Yu) Appleby
WA,Perth
Summary
I am well experienced in customer service, and skilled in problem resolution. Eyes on details and known for remaining poised and calm in busy environments.
I am passionate about helping customers.
Excellent communicator and problem solver.
Overview
5
5
years of professional experience
Work History
Beauty Consultant
Clinique
Airport, WA
2023.07 - Current
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Retail Sales Associate
DUFRY
Perth, WA
2022.09 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Voluntary Worker
WA Museum Boola Bardip
Perth, WA
2022.08 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Team Member
Coles
Morley, WA
2021.06 - 2022.02
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Carnival Staff
Carnival Amusements Event
Perth, WA
2020.12 - 2021.01
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Aged Care Worker
Aegis
COMO, WA
2019.04 - 2019.10
- Provided clients with emotional support and companionship.
- Maintained clean and well-organized environment for client happiness and safety.
Education
Certificate 3 in Individual Support -
TAFE
Carlise08.2018
Master of Arts - Social Work
University of Tasmania
Hobart02.2017
Bachelor of Science - Psychology
Xinyang Normal University Huarui College
Henan, China2013-07
Business Administration
Tafe
Perth, WA2024-06
Skills
- Mail handling
- Data Entry
- Relationship Building
- Customer Engagement
- Appointment Scheduling
- Database Management
Reference
- Elvis Li | Shift Supervisor | 0410157757 | lihanwei99015@gmail.com
- Jess Thompson | Operation Manager | 0455421585 | jessica.thompson@avolta.net
Timeline
Beauty Consultant
Clinique
2023.07 - Current
Retail Sales Associate
DUFRY
2022.09 - Current
Voluntary Worker
WA Museum Boola Bardip
2022.08 - Current
Team Member
Coles
2021.06 - 2022.02
Carnival Staff
Carnival Amusements Event
2020.12 - 2021.01
Aged Care Worker
Aegis
2019.04 - 2019.10
Certificate 3 in Individual Support -
TAFE
Master of Arts - Social Work
University of Tasmania
Bachelor of Science - Psychology
Xinyang Normal University Huarui College
Business Administration
Tafe