Carol Mokomane
Wentworth
Summary
An experienced and passionate social work graduate with extensive community work experience, eager to secure an entry-level social work position. Ready to work across any teams.
Overview
3
3
years of professional experience
Work History
Client Relations Officer
Homes North Community Service
01.2022 - 02.2023
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Provided expert guidance on product offerings, assisting clients in making informed decisions based on their specific requirements.
- Work directly with clients and their advocates to provide advice and assistance on housing options based on assessments of eligibility, and client needs and in keeping with relevant legislation, policies, and procedures.
- Work collaboratively with other Homes North staff and external agencies, make referrals where additional support requirements are identified to better meet client needs, including referrals to education and job network providers.
- Managed call volume of over 30 calls per day and coordinated with motels to ensure accommodation availability during peak season.
Community Mental Health Clinician
NSW Health Tablelands Adult Team
07.2022 - 10.2022
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
- Maintained up-to-date knowledge of industry best practices, attending conferences and participating in continuing education opportunities.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
Youth Support Worker
Pathfinders
02.2021 - 07.2023
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
Disability Support Worker
Ascent Group
04.2021 - 12.2022
- Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
Trainer Diploma of Community Service/Individual Support Worker
Lead College
07.2023 - Current
- Planning, developing and delivering the course of study to students
- Maintaining records of student progress and attendance
- Analysing current training methods and identifying areas for improvement.
- Provide a professional standard of care to the students
- Support students to become confident, knowledgeable and skilled in Aged Care/Disability Support
Bachelor of Community Service Lecturer
Acknowledge Education
05.2024 - Current
- Developed strong relationships with colleagues and shared best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Used a variety of learning modalities and support materials to facilitate the learning process and accentuate presentations.
Education
Master of Social Work - Social Work
University of New England
Armidale, NSW04.2023
Diploma - Project Management
Ambridge College
Sydney, NSW02.2021
Diploma - Community Services
MRT College
Sydney, NSW02.2021
Bachelor of Commerce - Professional Accounting And Minor in Business Law
Murdoch University
Perth, WA02.2012
Skills
- Class Management
- Academic Writing
- Presentations
- Online Class Discussion
- Clinical Documentation
- Multidisciplinary Approach
- Behavioral Interventions
- Patient Assessments
- Self-reflection
- Therapeutic Interventions
- Strong empathy
- Customer Relations
Additional Information
AASW graduate member: 501469
ACWA registered welfare member: MOKO21186
Timeline
Bachelor of Community Service Lecturer
Acknowledge Education
05.2024 - Current
Trainer Diploma of Community Service/Individual Support Worker
Lead College
07.2023 - Current
Community Mental Health Clinician
NSW Health Tablelands Adult Team
07.2022 - 10.2022
Client Relations Officer
Homes North Community Service
01.2022 - 02.2023
Disability Support Worker
Ascent Group
04.2021 - 12.2022
Youth Support Worker
Pathfinders
02.2021 - 07.2023
Master of Social Work - Social Work
University of New England
Diploma - Project Management
Ambridge College
Diploma - Community Services
MRT College
Bachelor of Commerce - Professional Accounting And Minor in Business Law
Murdoch University
Similar Profiles
Renae SkinnerRenae Skinner
Senior Asset Administrator at Homes North Community HousingSenior Asset Administrator at Homes North Community Housing
Ebony SmithEbony Smith
Director for CHARMS Non Profit Organization at Community Homes and Restoration Management ServiceDirector for CHARMS Non Profit Organization at Community Homes and Restoration Management Service
YOUNES ZARHANIYOUNES ZARHANI
Tutor at North Shore Community College, School ServiceTutor at North Shore Community College, School Service