Carolina Affonso
Gold Coast
Summary
Pragmatic Assistant fulfill various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
17
17
years of professional experience
Work History
Marketing and Advertising Manager
Marymount College
Burleigh Heads, QLD
08.2024 - Current
- Designed visually appealing promotional materials that effectively communicated brand messaging and value propositions.
- Developed creative advertising concepts to captivate target audiences.
- Utilized social media to highlight products and services.
- Plan school events, including budgeting, and logistics
- Create visually appealing invitations for events, reflecting the theme and purpose of each occasion.
Religious Principle Assistant
Marymount College
Burleigh Heads, QLD
04.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Organise Sacred spaces for different occasion like, College Mass, Twilight events, Gift You bring, Marymount Day.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
School Officer
Marymount College
Burleigh Heads, QLD
01.2024 - Current
- Assisted in the development of school policies to foster a positive learning environment.
- Managed inventory of supplies, materials, and equipment to ensure adequate resources were available for daily operations.
- Coordinated events and activities, contributing to increased student engagement and participation.
- Maintained accurate records of student attendance.
- Implemented data-driven decision-making strategies for continuous improvement of instructional practices.
- Streamlined administrative processes for improved efficiency and staff productivity.
Uniform Coordinator
Burleigh Bears Junior
Gold Coast, QLD
02.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Handled incoming and outgoing shipping and receiving activities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Airbnb Host
Self Employed Web
Gold Coast, QLD
10.2021 - Current
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Retail Store Manager
Rip Curl
Gold Coast, QLD
12.2007 - 07.2021
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Communications And Marketing - Double Major in Sports Jornalism
Bond University
Gold Coast, QLDBachelor of Arts - Photography
Escola Panamericana De Artes
Sao Paulo12.1999
Skills
- Merchandise Strategizing
- Goal Setting
- Cost Control
- Stockroom Management
- Retail Operations
- Problem-Solving
- Sales Growth
- Performance Monitoring
- Retail Employee Training
- Promotional Planning
- Coaching and Mentoring
- Hiring and Training
Languages
Portuguese
Native or Bilingual
Timeline
Marketing and Advertising Manager
Marymount College
08.2024 - Current
Religious Principle Assistant
Marymount College
04.2024 - Current
School Officer
Marymount College
01.2024 - Current
Uniform Coordinator
Burleigh Bears Junior
02.2023 - Current
Airbnb Host
Self Employed Web
10.2021 - Current
Retail Store Manager
Rip Curl
12.2007 - 07.2021
Bachelor of Communications And Marketing - Double Major in Sports Jornalism
Bond University
Bachelor of Arts - Photography
Escola Panamericana De Artes