Carolina Avila

• Ensures a positive customer experience by effective management of rental and return process to include qualifying the renter and completing contracts.
• Maximises margin by up-selling customers to higher-priced services and ancillary products.
• Communicates to Manager/Counter Service Manager/Counter Service Supervisor all relevant customer feedback to facilitate on-going improvements in our service and prices to drive continuous improvement within our operations.
• Contributes to Hertz Improvement Process to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems

• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

• Ensure that store operating procedures are followed.
• Ensure optimal distribution in all departments of the store.
• Consistently ensure that the store has a high visual standard, through the display of commercial garments in the windows and in the store.
• Ensure that all campaigns and sales activities in the store are implemented according to H&M's standards.

Sales strategy

• Ensure that the store can compete effectively in the local market.
• Follow up and evaluate sales KPIs with the Area Team.
• Initiate changes to improve the business together with the Area Team.
• Keep you updated on product and sales activities.
• Ensure that all budgets and targets are established, facilitated and tracked.
• Interpret results and trends to maximize sales and ensure resource planning is in compliance.
  compliance.
• Improve the profit/loss balance in conjunction with the store team and Area Team.
• Track, evaluate and provide feedback on store results to the Area Team.
  Security.
• Ensure employee and customer safety.
• Ensure that health and safety, legal and security issues are addressed.
• Prevent losses.
  
  

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.