Carolina Barrett
Summary
Adept at managing multiple tasks and enhancing client satisfaction through effective problem-solving and attention to detail.
Fluent in Spanish, I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills.
Equipped with willingness to learn, and ready to tackle new challenges with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Travel Sales Consultant
SeaLink Travel Group
01.2006 - 10.2014
- Made reservations through the In-house booking system for overseas wholesalers and Inbound Tour Operators.
- Followed up on payments from pre-paid clients.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly.
- Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
- Organized group travel arrangements efficiently for smooth trip execution, including flights, accommodation, transportation, and activities coordination.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Maximized customer retention by resolving issues quickly.
- Responsible for decision making in critical or key situations.
Retail Sales Assistant
Target Australia Pty Ltd
05.2004 - 01.2006
- Was responsible of the fitting rooms area, and made sure that the stock was handled accordingly and promptly returned to the appropriate department.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions.
- Assisted customers with prompt and polite support.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Front of House Assistant
De Veré Hotels
03.2002 - 12.2003
- Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
- Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Assisted in training new team members on hotel policies and procedures, contributing to a cohesive front office team.
- Provided knowledgeable recommendations on local attractions, dining options, and transportation services to enhance guests'' overall experience during their stay.
- Streamlined reservation procedures for improved booking accuracy and increased room occupancy rates.
- Handled sensitive data discretely while processing credit card transactions or verifying identification documents during check-in procedures.
- Collaborated with housekeeping staff to ensure timely room turnovers, maximizing available inventory for incoming guests.
- Improved communication between departments by acting as a liaison between guests and hotel services such as concierge, maintenance, or event planning teams.
- Completed late check-ins and directed guests to rooms and facilities.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
Certificate IV - Tourism And Travel Management
Professional Formation Institute of St Christopher
Canary Islands, Spain06-1998
Skills
- Travel industry experience
- Effective Negotiation Skills
- Collaborative Teamwork
- Customer service
- Problem-solving
- Effective Time Management
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Conflict resolution
- Employee training
- Professionalism
- Payment processing
- Customer inquiry and response
- Cultural sensitivity
- Team oversight
- Punctuality
- Cash register operation
- Fitting room maintenance
- Fashion sense
- Styling advice
- FLUENT IN Spanish
- Complaint management
- Product knowledge
- Product recommendations
- Independent judgement
Languages
Spanish
Native or Bilingual
Interests
I have self taught how to make ceramic jewellery and homewares
I create my own designs and make them in my home studio
I also sell some of my items in markets and art galleries
Timeline
Travel Sales Consultant
SeaLink Travel Group
01.2006 - 10.2014
Retail Sales Assistant
Target Australia Pty Ltd
05.2004 - 01.2006
Front of House Assistant
De Veré Hotels
03.2002 - 12.2003
Certificate IV - Tourism And Travel Management
Professional Formation Institute of St Christopher
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