Carolina Beltran
Perth,Australia
Summary
I am part of an Information and Technology team with Flowbird Transport Intelligence. After 8 + years in the hospitality industry, I have found myself very passionate about anything IT related. With the 8 months experience I've gained at Flowbird sorting tickets through ServiceNow portal, I feel confident for a new role where where I can continue to grow my skills and gain exposure to new technologies. I pride myself in my communication skills with the team and customers. I have completed my Cybersecurity Graduate Certification through Curtin University while taking the time at home to learn Python language while also having fun with play-boxes attacking any vulnerabilities and hardening my prime system to assist my learning process. I have set a challenge for myself to build a website from scratch with Python.
Overview
1
1
year of professional experience
Work History
Support Desk Officer
Flowbird Transport Intelligence
06.2023 - Current
- Increased customer satisfaction by addressing concerns promptly and providing relevant information when needed.
- Streamlined communication processes by organizing and maintaining a comprehensive filing system for important documents.
- Enhanced data accuracy by meticulously reviewing and updating information in the company database.
- Reduced response times to inquiries with efficient management of incoming calls, emails, and messages.
Bar Supervisor
El Grotto
11.2022 - 11.2023
- Stock take, Organize bar stock, roster, Customer service focus
Restaurant Manager
The Sandbar Scarborough
10.2022 - 11.2023
- Manage a small team, Open and close of the venue, Customer service, Managing complaints, Managing events
Education
Cybersecurity Graduate Certificate -
Curtin University
Perth, WA01.2024
Skills
- Adaptability
- Computer Skills
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Cyber Security
- Conflict Resolution Techniques
- Document Management
- Scheduling Proficiency
- Research and Analysis
Websites
Languages
English
Spanish
4WD
I like to go out camping and 4WD when im not in the office
References
References available upon request
Timeline
Support Desk Officer
Flowbird Transport Intelligence
06.2023 - Current
Bar Supervisor
El Grotto
11.2022 - 11.2023
Restaurant Manager
The Sandbar Scarborough
10.2022 - 11.2023
Cybersecurity Graduate Certificate -
Curtin University
Similar Profiles
Mayuran BalasubramaniamMayuran Balasubramaniam
Software Developer Team Lead at Flowbird GroupSoftware Developer Team Lead at Flowbird Group
KIM JANTZKIM JANTZ
HUMAN RESOURCES MANAGER at FLOWBIRD AMERICA INC.HUMAN RESOURCES MANAGER at FLOWBIRD AMERICA INC.
JASWINDER KAURJASWINDER KAUR
Service Desk Officer at FlowbirdService Desk Officer at Flowbird
Mei KurniaMei Kurnia
Pre Qualification Employment Quality Control at Aerofod ACS IndonesiaPre Qualification Employment Quality Control at Aerofod ACS Indonesia
Nikhil HalaiNikhil Halai
Cyber Security Intern at Racing And Wagering Western AustraliaCyber Security Intern at Racing And Wagering Western Australia