Carolina Cerda

• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings.
• Evaluated employee records and productivity to complete employee evaluations.
• Developed standard operating procedures for all administrative employees.
• Maintained CRM database with customer updates and report generation.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.

Management of commercial risk and Ford Dealer network credit, such as collection, analysis of the dealer network payment performance, risk indicator monitoring, recovery values from dealers in a default situation, analysis of the dealer network retail performance and management of their inventories, and reporting the risk to FCLA and Ford Credit head office.

Planned, performed and implemented Lean and Six Sigma process improvement initiatives to measure and eliminate defects in development and increase efficiency.

Responsible for intern audit process, controls programs (CSA / MCRP), determined by the Corporate Governance area, restructuring the controls in the Wholesale area, and providing interactivity between the team and the other areas.

• Delivered presentations and training courses to promote best practices for students before board in their internship programs.
• Support to Sales Consultants and contacts with schools abroad.
• Participation in commercial publicity events to attract new customers and reinforce the CI brand positioning.
• Developed metrics that provided data for process measurement to identify indicators for future improvement opportunities.
• Responsible to double check enrolments and documents needed for Au Pair, English Programs, Work and Travel, Volunteer Programs.
• Participation in commercial publicity events to attract new customers and reinforce the CI brand positioning.