CAROLINA DELLA SAVIA
Sydney,NSW
Summary
Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver looking for career advancement as a Customer Experience Coordinator. Background in developing engaging promotions and events to bring in customers and drive business sales. Highly organized and flexible with a solution-driven and proactive mentality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Student Advisor
Spiible
Sydney, NSW (Hybrid)
04.2023 - Current
- Organizing events and workshops to prospect new leads.
- Negotiation, sales and consulting.
- Customer portfolio maintenance and management.
- Support, customer success and post-sales.
- Advised students individually and in groups on academic programs for individual interests.
- Pointed students to relevant information about academic and personal support services available on campus.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Analyzed student academic records to assess educational and career goals.
- Assisted students in exploring and selecting career paths.
- Coordinated campus visits for prospective students and provided information about university resources.
- Provided guidance to students on academic and career-related topics.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
- Collaborated with other departments to coordinate services for students in need of assistance.
- Created educational materials such as brochures, newsletters, handouts.
- Provided support during registration periods by assisting with course selection decisions.
Onboarding Coordinator
Matific
SÃO PAULO (Hybrid)
09.2021 - 07.2022
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Wrote surveys, course material and handbooks for different onboarding needs.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and monitored employee recognition programs.
- Conducted performance reviews and provided feedback to managers on employee performance.
Onboarding Specialist
Matific
São Paulo (Hybrid)
05.2021 - 08.2021
- Customer training and capacity building.
- Strategy and Alignment Meetings with the Customer.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
Account Executive
Matific
SÃO PAULO (Hybrid)
01.2021 - 04.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Trained clients on product features and updates to secure buy-in.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
Business Consultant
Contabilizei
São Paulo (Hybrid)
01.2019 - 12.2021
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Conducted regular reviews of operations and identified areas for improvement.
- Updated accounts and maintained long-term relationships with clients.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Developed effective improvement plans in alignment with goals and specifications.
Education
MBA - International Leadership
Kaplan Business School
07-2026
No Degree - Leadership & Management
Albright Institute
Sydney, NSW05.2024
No Degree - Commercial Management
Anhembi Morumbi
São PauloBachelor in Business - Bachelor in Business
Unicsul
São PauloSkills
- Strong leadership
- Ethical behavior
- Performance assessment
- Student engagement
- Collaboration and teamwork
- Negotiation
- Customer Service and Assistance
- Client Relations Skills
- Customer Accounts Management
- Mediation
- Customer Satisfaction
- Daily Workflows
- B2B Sales
- Issue Resolution
- Sales Expertise
- Sales and Marketing
Certification
- PNL em Vendas, UDEMY
- Técnicas de Negociação - SENAC
- Smart Working - CONQUER
- Sales Engagement - REEV ACADEMY
- Customer Success - ROCK CONTENT
- Customer Experience - ROCK CONTENT
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited
Timeline
Senior Student Advisor
Spiible
04.2023 - Current
Onboarding Coordinator
Matific
09.2021 - 07.2022
Onboarding Specialist
Matific
05.2021 - 08.2021
Account Executive
Matific
01.2021 - 04.2021
Business Consultant
Contabilizei
01.2019 - 12.2021
MBA - International Leadership
Kaplan Business School
No Degree - Leadership & Management
Albright Institute
No Degree - Commercial Management
Anhembi Morumbi
Bachelor in Business - Bachelor in Business
Unicsul
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