Carolina Godoy
Perth,WA
Summary
Dynamic leader and strategic thinker, excelled as Owner at Monsi's Cafe, boosting customer satisfaction through innovative service strategies and operational efficiency. Expert in team motivation and operational management, achieving significant financial growth. Skilled in fostering strong relationships, ensuring food safety compliance, and driving continuous improvement.
Overview
18
18
years of professional experience
Work History
Breakfast Manager
Kailis Hospitality Group
10.2016 - Current
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Conducted regular performance evaluations for staff members, providing constructive feedback that encouraged growth within their roles.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Streamlined ordering processes for greater efficiency in meeting customer needs during peak hours.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Owner
Monsi's Cafe
02.2007 - 11.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor Of Business Administration And Management -
North Metropolitan TAFE
Perth, WAManagment Legislation Sale And Supply Of Liquor - Hotel Associations
Hospitality
Perth, WA04.2021
Approved Management - Racings, Gaming And Liquor
Australian Hotel Associations
Perth, WA04.2016
Skills
- Team motivation
- Food preparation
- Scheduling staff
- Sanitation procedures
- Food safety compliance
- Waste reduction
- Ordering supplies
- Nutrition
- Allergy awareness
- Menu planning
- Hygiene standards
- Table management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Money handling
- Decision-making
- Cash handling
- Safe food handling
- Relationship building
- Operational efficiency
- Delegating assignments and tasks
- Team building
- Work Planning and Prioritization
- Supply ordering and management
- Nutritional knowledge
- Health and safety regulations
- Recruitment and hiring
- Operations management
- Goal setting
- Hospitality management
- Scheduling
- Staff training
- Continuous improvement
- Sales and marketing
- Cost controls
- Staff scheduling
- Purchasing
- Risk management
- Workflow planning
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Breakfast Manager
Kailis Hospitality Group
10.2016 - Current
Owner
Monsi's Cafe
02.2007 - 11.2015
Bachelor Of Business Administration And Management -
North Metropolitan TAFE
Managment Legislation Sale And Supply Of Liquor - Hotel Associations
Hospitality
Approved Management - Racings, Gaming And Liquor
Australian Hotel Associations
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