Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
PROFESIONAL INTERNSHIPS
Community Service
SOFT SKILLS
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Carolina Gutiérrez Juárez

Carolina Gutiérrez Juárez

Sydney

Summary

Dedicated hospitality worker with customer service experience in fast-paced restaurant and café settings in Mexico. Committed to teamwork, providing exceptional service, and pursuing growth opportunities. Bilingual in English and Spanish, currently based in Sydney and ready to make an immediate impact.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Speedee
02.2025 - 07.2025
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Talents Manager

Lucena Management
07.2024 - 02.2025

Waitress

Maison Belén
01.2023 - 02.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Digital Marketing Manager

Speedee
12.2020 - 01.2024
  • Social Media Management:
  • Create, schedule, and publish content on various social media platforms.
  • Monitor and engage with follower interactions.
  • Content Marketing
  • Collaborate in the creation of blogs, articles, and other written materials.
  • Conduct keyword research and optimize content for SEO.
  • Analysis & Reporting:
  • Use web analytics tools like Google Analytics to evaluate website and campaign performance.
  • Prepare periodic reports on the performance of digital marketing strategies.

Cashier & Sales Assistant

El Palacio De Hierro
07.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Hostess

Lalo! by Rossetta
02.2021 - 06.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Diploma - Marketing And Communications

Greystone College
Sydney
12-2026

Bachelor's Degree - Communication with a focus on Advertising

Universidad Iberoamericana
06.2024

Skills

  • Adobe Suite (Premiere, Photoshop, Illustrator, Audition, After Effects)
  • Canva
  • Microsoft Suite
  • Google & Facebook Ads
  • SEO & SEM
  • Customer service
  • Computer skills
  • Team bonding

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

LANGUAGES

Spanish: Native
English: Advanced (IELTS, CAMBRIDGE, PROLA)

Timeline

Administrative Assistant

Speedee
02.2025 - 07.2025

Talents Manager

Lucena Management
07.2024 - 02.2025

Waitress

Maison Belén
01.2023 - 02.2024

Cashier & Sales Assistant

El Palacio De Hierro
07.2021 - 12.2022

Hostess

Lalo! by Rossetta
02.2021 - 06.2021

Digital Marketing Manager

Speedee
12.2020 - 01.2024

Diploma - Marketing And Communications

Greystone College

Bachelor's Degree - Communication with a focus on Advertising

Universidad Iberoamericana

PROFESIONAL INTERNSHIPS

Program Lider - Diageo & Publicis Groupe

January 2023- June 2023

Immersion Program for Women in the Creative Industry


Public Relations & Communication

GIDCOMP

August 2022- December 2022

Community Service

IVHQ, Program Leader in Sri Lanka, 2018, Participation in a school and orphanage for people with disabilities. “Special Needs” Program.

SOFT SKILLS

  • Adaptability to change
  • Analytical Skills & Research Enthusiasm
  • Teamwork

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Carolina Gutiérrez Juárez