Carolina Leon
Perth
Summary
Passionate IT professional with 2 years of helpdesk experience and a focus on managing system security. Searching for a team where I can aspire for continuous growth and opportunities, gaining exposure to new platforms, people and places. My strong communication skills enable effective collaboration with teams and customers. Completed Cybersecurity Graduate Certification from Curtin University and actively studying for CompTIA Networking+ certification. I engage with Linux and Hack the Box to expand my knowledge and skills. I thrives on setting myself challenges within the IT field, pushing the boundaries of creativity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
MLG Oz
12.2023 - Current
- Freshservice Ticketing System
- Networking devices and internet connection
- Meraki, Unifi Devices
- Microsoft Defender
- Configuring servers
- Hardware equipment
- Microsoft 360
- Pronto
- Therefore
- Active Directory
- TeamViewer
- Linux - Kali
Helpdesk Officer
Flowbird Transport Intelligence
04.2023 - 12.2023
- Monitoring Networking Devices
- Costumer Service
- ServiceNow Ticketing System
- Onboardings
Manager
The Sandbar Restaurant
07.2019 - 03.2023
- Stock and People management
- Costumer Service
- Fast paced environment
- Costumer complaints
- Bookings
- End of day Closing Tasks
- Functions
Hospitality
Worldwide
04.2018 - 06.2019
I traveled around Europe when I finished High School during various hospitality jobs.
Education
Cybersecurity Graduate Certification -
Curtin University
Skills
- Easy to Adapt
- Team Work
- Empathetic
- Focused
- Communication skills
- Helpdesk experience
- Linux
Certification
Practical Cybersecurity Training from Curtain University
Languages
English
Native or Bilingual
Spanish
Full Professional
Interests
- I participate in a variety of outdoor recreational activities
- Backpacking
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gym Workouts
- Coding and Programming
- App Development
Timeline
Service Desk Analyst
MLG Oz
12.2023 - Current
Helpdesk Officer
Flowbird Transport Intelligence
04.2023 - 12.2023
Manager
The Sandbar Restaurant
07.2019 - 03.2023
Hospitality
Worldwide
04.2018 - 06.2019
Cybersecurity Graduate Certification -
Curtin University
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