Carolina Lopez
Administrative Team Leader
Kogarah ,NSW
Summary
Experienced Administration Team Leader skilled in streamlining operations and enhancing team productivity within the educational sector. Demonstrates expertise in developing effective strategies to maintain compliance and optimize administrative processes. Proven track record in improving team efficiency through effective training and leadership. Excels in high-pressure environments, ensuring smooth and efficient administrative operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration Team Leader for Enrolments and Student Support
Evolution Hospitality Institute
Sydney, Australia
05.2021 - Current
- Working closely with the chief operating officer to design strategies that allow us to keep the college in a low immigration risk level.
- Assisting the enrolment team in the decision making regarding complex candidates' profiles for student visa applications.
- Assisting Student Support Officers in the student complaints and appeals meetings and decision making.
- Management of sensitive information provided by prospective students.
- Up to date with changes in immigration policies and visa applications.
- Coordinating NSW Smart & Skilled Apprenticeship and Traineeship admissions process, adhering to tight deadlines set up by the NSW Government.
- Leading the enrollment and student support teams, improving process efficiency, and student experience.
Admissions Manager
Ability English and Children’s Services Education
Sydney, Australia
02.2020 - 04.2021
- Developed and implemented administrative and operational procedures and guidelines.
- Drove the adoption of a new student management system, enhancing data accuracy and operational efficiency.
- Checked updates and conditions of visas in the relevant governmental sources.
- Reviewed and approved student course variations based on the duration and conditions of their visa.
- Reviewed offshore candidates' documents and approved enrollments based on the country risk level.
- Analyzed visa refusal letters and the impact on the college risk ranking.
- Effectively managed and led a team of seven admissions officers, monitoring performance against relevant industry standards.
- Assisted education managers with numerous audit requests from industry regulators.
- Screened, arranged, and interviewed prospective employees.
- Prepared reports and analysis for senior management.
- Effectively communicated enrollment policies and procedures to different stakeholders across the business.
- Maintained strong and trustworthy business relationships with stakeholders.
Admissions and Enrolment Team Leader
Evolution Hospitality Institute
Sydney, Australia
10.2019 - 01.2020
- Interviewed all potential onshore and offshore students as a prerequisite to enrollment.
- Successfully reviewed international students' applications based on visa requirements by country and the simplified student visa framework (SSFV).
- Assessed risk of countries and help finding alternatives for visa application.
- Kept record of all students' information in the student management system and database.
Administration Manager
Australian Academy of Commerce
Sydney, Australia
11.2018 - 10.2019
- Trained, supervised, and assisted the admissions team with enrollment applications to ensure all processes ran smoothly and were successfully completed.
- Successfully supported the risk management officer in the recruitment of prospective students, evaluating the candidate's home country conditions and the risk of a visa refusal.
- Analyzed Immigration Evidence Report and identified the impact of the different breaches.
- Provided administrative assistance to new and current students, as well as other stakeholders.
- Ensure that students' information/documents were kept secure and well-organized.
- Informed different stakeholders about enrollment policies and procedures.
- Worked closely with the management team to ensure the company adhered to the National Code.
Administration Officer (Risk Management)
Australian Academy of Commerce
Sydney, Australia
11.2017 - 11.2018
- Assessed country risk: reviewed documentation, interviewed students, and gave recommendations about visa applications.
- Checked visa requirements, such as General Temporary Entrant Requirement (GTE), financial capacity, and English requirements.
- Liaised with marketers and student agencies.
- Filed and processed student course variations.
- Helped students with all related student services inquiries and assisted other departments as needed.
Administrative Assistance
Protea College
Brisbane, Australia
10.2016 - 10.2017
- Reviewed visa conditions and assessed students' applications.
- Produced letters of offers for domestic and international students.
- Produced confirmation of enrollments (COEs) for international students.
- Successfully enrolled students to the correct course offer, as well as updated their daily attendance.
- Communicated and liaised with students at the front desk.
- Updated student's assessment results in the student management system.
Education
Master of International Business -
Griffith University
Brisbane, Australia07.2015
Bachelor Degree - International Relations
Universidad del Rosario
Bogota, Colombia07.2008
Skills
- Reliability
- Proactivity
- Customer-oriented service
- Compliance Monitoring
- Excellent analytical skills
- Stakeholder management
- Information Management
- Decision-making capabilities
- Training and coaching
- Communication
- Workload prioritization
- Document control
- Word, Excel, Power Point and Outlook
- Student Management Systems: RTOM and Axcelerate
- PRISMS and VEVO
- STS Online
Languages
Spanish
Native language
Certification
- Working with Children Check (2024)
References
Geoff Gunton
General Manager
Evolution Hospitality Institute
Mobile: 0418804446
Email: geoff.gunton@evolution.edu.au
Paul Budisnky
Academic Manager
Evolution Hospitality Institute
Mobile: 0410492933
Email: paul.budisnky@evolution.edu.au
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementTimeline
Administration Team Leader for Enrolments and Student Support
Evolution Hospitality Institute
05.2021 - Current
Admissions Manager
Ability English and Children’s Services Education
02.2020 - 04.2021
Admissions and Enrolment Team Leader
Evolution Hospitality Institute
10.2019 - 01.2020
Administration Manager
Australian Academy of Commerce
11.2018 - 10.2019
Administration Officer (Risk Management)
Australian Academy of Commerce
11.2017 - 11.2018
Administrative Assistance
Protea College
10.2016 - 10.2017
Master of International Business -
Griffith University
Bachelor Degree - International Relations
Universidad del Rosario
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