Carolina Montoya

After many years of being an independent and goal oriented professional, I decided to have a stop in my career and give my undivided attention to my two children. And while it was scary, it has become the most nurturing and rewarding experience of my lifetime. It has made me a more resilient, well rounded, compassionate, patient and giving individual. I feel lucky, incredibly blessed by having had this experience. Now, in 2024 I am ready to go back to the work force, give back to the community and make my children proud by entering into a new life chapter and evolve my family life.

Some of the skills that I practiced and master during this period include but are not limited to:

• Managed time efficiently in order to complete all tasks within deadlines.
• Become more passionate about learning and committed to continual improvement.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.
• Fostered independence in children by teaching them essential life skills such as time management, organization, and self-care techniques.
• Attended to the emotional well-being of each family member, providing support during challenges and celebrating accomplishments.
• Facilitated open lines of communication between all family members to address any issues or concerns proactively.
• Supervised children engaged in physical activity, learning and social skills with peers.
• Managed finances effectively with budgeting and expense tracking to achieve financial goals.
• Handled conflict resolution within the family unit to promote an environment of understanding and harmony.
• Identified warning signs of emotional and developmental problems in children.
• Developed strong relationships with educators and healthcare providers for optimal support of family and community members.
• Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.

Class Carers main role is to strengthen the foundation of the school community as a whole, by nurturing the relationships within the class and the wider school community. The role assists, organise, liaise, support, communicate and inform the members of the respective Class communities, as well as the broader school community. It is also in charge of coordinating and delivering part of the Spring fair - fundraising event which runs once a year in the school grounds - which requires 10 months of planning and all parents to play an active role, deliver specific task throughout the year and come together on the day and make it happen.

My contributions to the school include:

• Building nurturing and trusting environment for families to interact and connect.
• Built sense of belonging, connectedness and synergy among the class community.
• Improve perception of wellbeing among class family members including teacher, parents, children and other school stakeholders.
• Scheduled and coordinated social events that fostered sense of belonging among community members.
• Support physical, emotional, mental and spiritual well-being of children and families through times of transition, stress, grief and loss.
• Support the organisation in its aim to deliver their promise of inclusion, connection and support in school environment.
• Built and maintained rapport with school staff and family members to facilitate trusting caregiver relationship.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Demonstrated leadership skills in managing projects from concept to completion.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Cultivated interpersonal skills by building positive relationships with others.
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.

LAE International Education is a global education consultancy provider. At the time it focused on recruiting from offshore Spanish-speaking audiences, which makes up an important percentage of the target audience pie Australian education institutions aim for. I played a hands-on leadership role in developing and implementing local and international recruitment strategies to intendenly position the brand amongst the highest performers in a very competitive and constantly-changing industry in Australia. Increasing the word of mouth and the top of mind, reaffirming our global position as industry leaders. Dealing with 160+ institutions including ELICOS, vocational and university partners. My skilful ability to use critical thinking, high ethics and the vast knowledge I possess in the offshore international education market in to driving my team and achieve a market penetration of 60% in a short period of time enabled me to build a reputation as smart operator amongst peers, competitors and higher education partners.

My contributions to LAE include:

• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Trained and guided team members to maintain high productivity and performance metrics.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Assisted in recruiting, hiring and training of team members.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Expanded market presence through successful negotiation of key partnerships and acquisitions.
• Demonstrated leadership skills in managing projects from concept to completion.
• Identified issues, analyzed information and provided solutions to problems.
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Placed + 2000 students into the Australia Education System - ELICOS, VET, HE, Schools & PhD programs -liaising with institutions and the immigration department.
• Manage the Virtual Office for the company servicing students in places where physical offices had not been established. Increased brand presence, identifying opportunities for new business-office opening. From this initiative LAE Chile & LAE Perth Office were started.
• Developed procedure manuals, standardized documents and checklist utilized to cover end to end operation to convert students from prospect to enrolled with visa approved.