Proven in enhancing customer satisfaction and loyalty at Via Roma 7, I excel in customer service and multitasking. Leveraging strong team collaboration and attention to detail, I thrive in high-pressure environments, consistently delivering outstanding service and maintaining cleanliness, which significantly contributes to workplace efficiency and positive customer experiences.
Hi, I’m
Carolina Pons Goncalves
Melbourne,VIC
Summary
Overview
2
years of professional experience
1
Certification
Work History
Badia a Coltibuono
Waitress
09.2023 - 06.2024
Job overview
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Via Roma 7
Bartender
03.2022 - 10.2022
Job overview
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
Ragioneria Turistica Italy
High School Diploma
University Overview
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cleanliness
Certification
- Mixology Certificate – European Bartender School.
I’m in Australia to improve my English. I want to learn and want to work
I’m in Australia to improve my English. I want to learn and want to work
My main purpose in Australia is to learn English But I also want to work
Languages
Italian
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
English
Limited Working
Interests
- Participating in cultural exchange programs and homestays
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gym Workouts
Timeline
Waitress
Badia a Coltibuono
09.2023 - 06.2024
Bartender
Via Roma 7
03.2022 - 10.2022
- Mixology Certificate – European Bartender School.
Ragioneria Turistica
High School Diploma
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