CAROLINA RIVERA
Bachelor Of Social Communication And Journalism
Brisbane,QLD
Summary
Passionate professional Communicator proficient in researching and writing diverse content. Works with minimal input to produce engaging, authoritative and error-free work, with history of meeting company goals utilizing consistent communication practices. Skilled in working under pressure, in teams and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
Marketing Intern - Online
Primavera
Brisbane, QLD
01.2023 - Current
- Wrote copy for social media posts and blogs.
- Participated in brainstorming meetings to develop marketing collateral.
- Assisted in creating written, video and image content for marketing channels.
- Shadowed meetings and observed marketing director to grow professional experience.
- Monitored web traffic to analyse website performance and increase followers and views.
- Scheduled social media postings to advertise products and generate site traffic.
Production Operator
RAIN HARVESTING BY BLUE MOUNTAIN CO
Brisbane, QLD
04.2022 - 10.2022
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Managed over 30 orders daily, 180 items lines per day.
- Provide training to new employees to maximize team agility and performance.
- Collaborated with team members to achieve target results also giving and receiving feedback.
- Improved operations through consistent hard work and dedication.
Social Marketing Specialist
JONATHAN VOLPE TRAINING
Brisbane, Australia
04.2021 - 07.2022
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts such as Instagram, Facebook and TikTok and reporting analytics to measure engagement.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Created plans and communicated deadlines to complete projects on time.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content
Front of House Staff Member
OLYMPIA BODY TRANSFORMATIONS
Brisbane, Australia
04.2021 - 09.2021
- Managed day-to-day FOH operations to drive quality, and standards and meet customer expectations such as efficient solving problem
- Drove excellent customer service through coaching, role modelling and incorporating customer feedback to reinforce and improve quality of service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships, contributing to team direction.
- Prepared variety of different quality written communications, reports, presentations and documents.
Admission Officer
SOL EDU
Brisbane, Australia
01.2017 - 12.2019
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Internship Student
Sol Edu
Brisbane, QLD
09.2016 - 12.2016
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Interacted with customers by phone, email or in-person to provide information.
Airline Customer Service Agent
AVIANCA – VIP LOUNGE INTERNATIONAL AIRPORT
Bogotá, Colombia
05.2014 - 05.2015
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed team communications and information for meetings.
Airline Customer Service Agent
AVIANCA - NATIONAL AIRPORT
Bogotá, Colombia
05.2013 - 05.2014
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Used coordination and planning skills to achieve results according to schedule.
- Provided primary customer support to internal and external customers.
Airline Security Agent
AVIANCA - INTERNATIONAL AIRPORT EL DORADO
Bogotá, Colombia
01.2011 - 01.2012
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with customers to understand needs and provide excellent service
Journalism Intern
CARACOL RADIO
Bogotá, Colombia
06.2009 - 01.2010
- Completed assigned pieces and developed independent stories.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for radio broadcast.
- Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
- Collaborated with producers and management to develop newscasts, promotions and teases.
- Selected material to develop interesting and professional presentations for different formats.
Education
Diploma - Marketing and Communication
Greystone College
Brisbane, QLD 09.2022 - Current
Statement of Attainment Certificate IV - Marketing And Communication
Greystone College
Brisbane, QLD 01.2022 - 09.2022
Microcredential - Digital Literacy Essentials
TAFE
Queensland 05.2021 - 05.2022
Master of Accounting - Accounting
Kaplan Business School
Brisbane, QLD 01.2017 - 01.2021
Certificate of Achievement - IELTS Preparation
Kaplan International Brisbane
Brisbane, QLD 07.2016 - 09.2016
Certificate of Achievement - Intensive English
Kaplan International Brisbane
Brisbane, QLD 01.2016 - 06.2016
Diploma - Communication Strategic Management
Politecnico Grancolombiano
Bogotá, Colombia 07.2009 - 03.2010
Bachelor - Social Communication And Journalist
Politecnico Grancolombiano
Bogotá, Colombia 07.2005 - 12.2009
Skills
Written And Verbal Communication
undefinedAccomplishments
- VET Academic Excellence Award. Greystone College. 2nd December 2022. Brisbane
- Recognize for an excellent Customer Service at Avianca airline for two years (2014-2015)
Certification
Certificate for a valuate contribution in co-designing a specialist education program for Australia's future leaders by NEXT, powered by Kaplan.
Timeline
Marketing Intern - Online
Primavera
01.2023 - Current
Diploma - Marketing and Communication
Greystone College
09.2022 - Current
Production Operator
RAIN HARVESTING BY BLUE MOUNTAIN CO
04.2022 - 10.2022
Statement of Attainment Certificate IV - Marketing And Communication
Greystone College
01.2022 - 09.2022
Microcredential - Digital Literacy Essentials
TAFE
05.2021 - 05.2022
Social Marketing Specialist
JONATHAN VOLPE TRAINING
04.2021 - 07.2022
Front of House Staff Member
OLYMPIA BODY TRANSFORMATIONS
04.2021 - 09.2021
Certificate for Loyalty and Teamwork. SOL Edu.
11-2019
Certificate for a valuate contribution in co-designing a specialist education program for Australia's future leaders by NEXT, powered by Kaplan.
07-2019
Admission Officer
SOL EDU
01.2017 - 12.2019
Master of Accounting - Accounting
Kaplan Business School
01.2017 - 01.2021
Internship Student
Sol Edu
09.2016 - 12.2016
Certificate of Achievement - IELTS Preparation
Kaplan International Brisbane
07.2016 - 09.2016
Certificate of Achievement - Intensive English
Kaplan International Brisbane
01.2016 - 06.2016
Airline Customer Service Agent
AVIANCA – VIP LOUNGE INTERNATIONAL AIRPORT
05.2014 - 05.2015
Airline Customer Service Agent
AVIANCA - NATIONAL AIRPORT
05.2013 - 05.2014
Airline Security Agent
AVIANCA - INTERNATIONAL AIRPORT EL DORADO
01.2011 - 01.2012
Diploma - Communication Strategic Management
Politecnico Grancolombiano
07.2009 - 03.2010
Journalism Intern
CARACOL RADIO
06.2009 - 01.2010
Bachelor - Social Communication And Journalist
Politecnico Grancolombiano
07.2005 - 12.2009
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