Carolina Sadovnik
Bondi,NSW
Summary
With a passion for building and growing teams, I bring a relentless determination and strong leadership to fast-paced environments. Leading by example, I thrive on overcoming challenges and driving success alongside my teams. My resilience and dedication are evident in my ability to navigate and conquer obstacles, consistently delivering exceptional results. Additionally, my expertise in financial management ensures strategic decision-making and sustainable growth. Throughout my career, my unwavering perseverance has been a driving force behind achieving excellence and fostering positive outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development Officer
Harbour Movers
01.2021 - Current
- Led strategic growth initiatives and shaped growth strategies to position Harbour Movers as one of the premier removalists businesses in Sydney.
- Developed and nurtured key partnerships, driving revenue growth and market expansion efforts for Harbour Movers.
- Implemented a hands-on approach to ensure exceptional customer satisfaction, fostering a high number of returning clientele.
- Led recruitment efforts and consolidated a strong team of removalists and packers, fostering a high-performing team trained to work independently and deliver exceptional results and customer service.
- Effectively managed rostering for our team to meet budgets, showcasing a passion for numbers and goal setting.
- Led the development and implementation of a social media strategy that effectively represents Harbour Movers' business values and enhances brand visibility.
- Achieved a 5-star rating for service on Google, reflecting the dedication to providing top-notch service.
- Demonstrated grit and leadership in driving organizational direction and performance for Harbour Movers, contributing to its success and growth.
Store Manager
Sass & Bide
01.2019 - 01.2021
- Strategically scheduled shifts to optimize customer service, leveraging employee strengths, and fostering a cohesive team environment.
- Conducted regular performance reviews, providing constructive feedback for employee growth and development.
- Managed optimal inventory levels, organized backroom, and oversaw inventory and cash controls to maintain efficient store operations and financial integrity.
- Coached sales associates on product specifications, selling techniques, and provided comprehensive training and mentoring for new staff members to excel in their roles.
- Ensured timely and accurate approval of payroll submissions, guaranteeing prompt employee compensation.
- Mentored new hires during onboarding to ensure readiness for success within the team.
- Built and led a strong and reliable team to meet store objectives while promptly addressing customer complaints, preserving positive relationships.
Department Manager
Zara/Inditex
01.2017 - 01.2018
- Led team of eight in Kids Wear, increasing monthly sales by 20.5%.
- Successfully achieved departmental key performance indicators (KPIs), contributing to overall business success.
- Managed inventory to meet 40-day turnover goals and facilitate efficient stock exchanges.
- Promoted staff to leadership roles, fostering career growth.
- Controlled department budget, optimizing resources and monitoring finances.
- Enforced policies and procedures to maintain productivity and quality.
- Collaborated across departments to achieve company objectives.
- Conducted training sessions on maintenance and skills development.
- Provided ongoing feedback and support to meet performance goals.
- Defined clear targets and objectives and communicated to other team members.
Visual/Commercial Specialist
Zara/Inditex
01.2016 - 01.2017
- Upheld company visual standards, managed product shipments, and recommended inventory options.
- Established and enforced standards for the store team, assisting customers and analyzing sales data.
- Stayed updated on marketing trends, coordinated staff, and prepared the store for new products.
- Improved sales through strategic product placement and seasonal displays.
- Implemented process improvements and organized talent-spotting workshops.
Customer Service Manager
Auswize International
01.2013 - 01.2016
- Provided top-tier customer service and resolved issues promptly.
- Managed a team of eight agents, optimizing resources to meet sales targets.
- Recorded and acted upon customer feedback, ensuring a customer-centric approach.
- Conducted market research to enhance services and products.
- Represented the company at global events, boosting brand visibility.
- Designed and launched a successful smart application, increasing sales.
- Collaborated with developers to improve customer satisfaction and retention.
Customer Service Manager
Transportes Caliconfort
01.2007 - 01.2012
- Managed a team of 10 transport coordinators and 40-60 drivers, overseeing passenger transport services.
- Assisted corporate client team in sales, client relationships, and service delivery.
- Oversaw customer files, promptly resolving issues.
- Advised leadership on relevant topics, administering transport contracts.
- Established systems to track service and contract compliance, enhancing stakeholder communication.
- Represented the company on key committees, influencing passenger transport standards.
- Developed and launched a customer service policy, surpassing expectations and achieving Bureau Veritas certification in 2010.
- Took unpaid leave from January 2009 to January 2010.
Education
Bachelor in Business Administration - Business Administration And Management
Universidad ICESI
English as a Second Language and Business -
Montclair State University
01.2010
Skills
- Goal setting
- KPI management
- Staff Management
- Cost Management
- Performance Assessment
- Team Building Leadership
- Accounting management
- Recruitment and hiring
- Planning and coordination
- Employee Rostering
- Team building and development
- Onboarding and Training
Certification
- Quality Management System ISO9001 2000 Training, 2012
- Customer Service Certificate, 2011
Languages
Spanish
Native or Bilingual
Timeline
Business Development Officer
Harbour Movers
01.2021 - Current
Store Manager
Sass & Bide
01.2019 - 01.2021
Department Manager
Zara/Inditex
01.2017 - 01.2018
Visual/Commercial Specialist
Zara/Inditex
01.2016 - 01.2017
Customer Service Manager
Auswize International
01.2013 - 01.2016
Customer Service Manager
Transportes Caliconfort
01.2007 - 01.2012
Bachelor in Business Administration - Business Administration And Management
Universidad ICESI
English as a Second Language and Business -
Montclair State University
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