Carolina Salgado
Mount Pleasant ,WA
Summary
Costumer services orientated
Experienced with managing dental office operations, ensuring seamless patient flow and schedule management.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Professional dental coordinator skilled in managing patient schedules, maintaining dental records, and ensuring smooth clinic operations. Strong focus on team collaboration and achieving results, with proven adaptability to changing needs. Adept in patient communication, office management software, and compliance with dental regulations. Trusted for reliability and consistent performance.
Overview
17
17
years of professional experience
Work History
Dental Coordinator/ Manager
Primary Dental Cannington
02.2023 - Current
- Managing all the reception duties, including Dentist books on Dailly basis
- Ordering all stock for the clinic including dental material and maintenance of dental equipment
- Roster planification and payroll activities
- Collaborated closely with dentists on creating tailored treatment plans for individual patients based on specific needs.
- Developed strong relationships with patients, earning trust as their primary point of contact within the dental practice.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated staff schedules, ensuring adequate coverage for all appointments while balancing employee preferences and availability.
- Enhanced patient experience by efficiently managing appointment scheduling and dental procedure coordination.
Dental Coordinator/Receptionist Administrator
DB Dental (National Dental Care)
12.2021 - 12.2022
- Full time basis, In charge of all the booking coordination, patient accounts and customer service orientated
- Using dental software D4W
- Collaborated closely with dentists on creating tailored treatment plans for individual patients based on specific needs.
- Developed strong relationships with patients, earning trust as their primary point of contact within the dental practice.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient experience by efficiently managing appointment scheduling and dental procedure coordination.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Dental Assistant
Garden City Implant & Dental
04.2021 - 11.2021
- Doing chair side, preparing surgical setups, Scouting nurse, working in sterilization room and doing general dental setups and changeovers
Guest service agent (front desk)
Sage West Perth Hotel
06.2019 - 04.2021
- Working in reservation and customer service
- General paperwork and office duties
- General billing and guest accounts
Guest service agent (front desk)
Quest apartments Perth
03.2018 - 06.2019
- Managing bookings (check in and Check outs)
- Using RMS system
- Managing communication and Correspondence with guests through emails and Telephone
- Set up and maintenance of function room
- General paperwork and office duties
- Previous managing experience in South America (Holiday Inn)
Guest service agent
Skye Hotel Suites (By Crown Group) Sydney
06.2014 - 12.2017
- In charge of all front desk activities, Check in Check outs, booking coordination
- General Admin work and customer Service orientated
Front desk manager
Holiday Inn Express Las Condes Santiago Chile
07.2016 - 12.2016
- In charge of team of seven
- My duties billing and guest Administration and guest request preferences
- Maintaining staff duty rosters for each month (day/night duties) ensuring adequate staff available
- Hotel duty manager twice a month on weekends in charge of all areas within hotel, Housekeeping, Front desk, Laundry & maintenance departments
Guest service Coordinator
Holiday Inn Santiago international airport Chile
02.2014 - 07.2016
- Conference room management
- Book rooms and run the event accordingly
- Manage client request and ensure this are well managed as per guest satisfaction
- Supporting housekeeping, Front desk, Restaurant and events Areas
- Maintaining high standards for returning clients/companies that regularly stay with Holiday Inn, Providing the requirements needed by all personnel to always ensure guest satisfaction
Supervisor front desk
Radisson Hotel Concepcion Chile
01.2013 - 01.2014
- Controlling all procedures of front desk area, Group management, arrivals, departures, billings and internal accounts
- Assistant to front desk manager in allocating duties and support for all areas of hotel
Personal assistant
Renania trading and consulting Chile
05.2011 - 12.2013
- Organising contracts for German Beer Company for importation
- Managing CEO s agenda, calendar, meeting rooms and activities
- Controlling daily office activities, receiving clients
- Sending quotations to clients
- Stock control in the warehouse
- Manager with maintaining customer relations.3 months in Germany with training of products and company standards
- General office administration duties
Hotel Receptionist
Holiday Inn Express Concepcion Chile
01.2008 - 04.2011
- Front desk duties
- Guest service orientated
- Daily duties activities, check in and check out Costumers accounts, reservation and others
- Supporting reservation department at Holiday inn
- Training in company administration systems (Opera, Micros,word & excel) Attending intercontinental hotel group training courses
Education
High School -
San Augustine College Chile
Hotel and Tourism services
Santo Thomas University Chile
English studies
British institute language school Chile
Certificate III - Dental assisting
Foundation Education/TAFE
Certificate IV in - Account Administration And Pay Roll Services
The Carrer Academy
Melbourne, VIC11-2024
Skills
- Dental terminology
- HIPAA compliance
- Office administration
- Phone etiquette
- Motivational skills
- Patient scheduling
- Insurance verification
- Treatment Planning
- Appointment confirmation
- Financial coordination
- Office organization
- Employee onboarding
- Human resources support
- Payroll administration
- Supply ordering
- Bookkeeping support
- Bank deposits
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Coordinator/ Manager
Primary Dental Cannington
02.2023 - Current
Dental Coordinator/Receptionist Administrator
DB Dental (National Dental Care)
12.2021 - 12.2022
Dental Assistant
Garden City Implant & Dental
04.2021 - 11.2021
Guest service agent (front desk)
Sage West Perth Hotel
06.2019 - 04.2021
Guest service agent (front desk)
Quest apartments Perth
03.2018 - 06.2019
Front desk manager
Holiday Inn Express Las Condes Santiago Chile
07.2016 - 12.2016
Guest service agent
Skye Hotel Suites (By Crown Group) Sydney
06.2014 - 12.2017
Guest service Coordinator
Holiday Inn Santiago international airport Chile
02.2014 - 07.2016
Supervisor front desk
Radisson Hotel Concepcion Chile
01.2013 - 01.2014
Personal assistant
Renania trading and consulting Chile
05.2011 - 12.2013
Hotel Receptionist
Holiday Inn Express Concepcion Chile
01.2008 - 04.2011
Hotel and Tourism services
Santo Thomas University Chile
English studies
British institute language school Chile
Certificate III - Dental assisting
Foundation Education/TAFE
High School -
San Augustine College Chile
Certificate IV in - Account Administration And Pay Roll Services
The Carrer Academy
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