Carolina Santos

10 months contract roll

• Provided comprehensive executive support, managing high-volume of phone calls, emails, appointments, and travel arrangements.
• Acted as the primary liaison between executives and internal/external stakeholders, maintaining professional communication and discretion.
• Prepared financial reports, expense tracking, and budget summaries, ensuring compliance with company policies.
• Handled confidential documents, legal paperwork, and correspondence with strict attention to security and accuracy.
• Assisted in personal and professional tasks, optimizing workflow efficiency.

• Mentored and trained team members, fostering professional development and enhancing accountability in the workplace.
• Managed appointments and responded to a high volume of emails and phone calls in a timely and courteous manner.
• Built and maintained strong client relationships, acting as the primary point of contact and proactively following up on client requests.
• Oversaw the preparation and management of bank reports and ensured all related tasks were completed accurately.
• Performed data entry by updating and maintaining spreadsheets daily, ensuring data accuracy and consistency.
• Handled general administrative duties, including issuing client refunds, placing orders, preparing quotes, scanning, emailing, coordinating with laboratories, and organizing schedules.

• Scheduled and confirmed appointments, handling high volumes of client inquiries via email and phone call.
• Handled highly confidential patient records, legal documentation, and corporate correspondence, ensuring compliance with privacy regulations.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Collected eftpos, cash and medicare payments, processed transactions and updated relevant records.

• Offered high standard customer customer service whilst supporting the business manager with store operations.
• Provided administrative support, including email correspondence and document filing.
• Met daily budget and KPI targets.
• Prepared bank report for the week and month.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Managed stock updates and inventory control processes.