Carolina Sierra
Morningside,QLD
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in collaboration with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic, detail oriented team player with strong organizational skills and track record of building loyal customer relationships.
I also offer a strong ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Sales Engineer
Prometheus Group
09.2022 - 09.2023
- Attended trade shows and seminars to promote products and network with industry contacts.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
Automation Specialist
Hilton Foods Group
12.2021 - 09.2022
- Assisted maintenance personnel with complex troubleshooting.
- Troubleshot software to alleviate obstacles preventing functionality.
- Supported Engineering and Maintenance departments with training and technical support.
- Created detailed test cases for use on diverse projects.
SCADA Operator
Hilton Food Group
12.2021 - 04.2022
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Prepared reports and technical documentation of day-to-day processes.
Machine Operator
Evolve Group
10.2018 - 12.2021
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company safety rules and regulations.
Electrical Trade Assistant
Evolve Group
10.2020 - 08.2021
- Inspected electrical systems, equipment and components to identify hazards and defects.
- Worked under supervision of Electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Gathered parts, supplies, and tools in preparation for each workday or new job.
Inventory Management System Administrator
Industrias Gumarsal
11.2016 - 10.2017
- Worked with users to determine areas of technology in need of improved usability.
- Managed onboarding and offboarding of employees.
- Adopted cost-effective, useful solutions to implement into current systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Process Analyst
Agroindustrias Gumarsal
02.2016 - 11.2016
- Increased efficiency and team performance by implementing actionable process improvements.
- Liaised with staff managers to collaboratively design process change implementation plans.
- Conducted walk-through demonstrations of proposed process changes.
- Gathered documentation and created reports on assessed information.
Education
Advanced Diploma - Engineering Technology - Electrical
12.2021
Bachelor of Engineering - Industrial Engineering
04.2016
Skills
- Consultative Sales Techniques
- Strong Technical Acumen
- Judgment and Decision-Making
- Compliance Reviews
- Complex Problem-Solving
- Microsoft Excel
- Communication Skills
- Organization Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Additional Information
References available upon request
Timeline
Sales Engineer - Prometheus Group
09.2022 - 09.2023
Automation Specialist - Hilton Foods Group
12.2021 - 09.2022
SCADA Operator - Hilton Food Group
12.2021 - 04.2022
Electrical Trade Assistant - Evolve Group
10.2020 - 08.2021
Machine Operator - Evolve Group
10.2018 - 12.2021
Inventory Management System Administrator - Industrias Gumarsal
11.2016 - 10.2017
Process Analyst - Agroindustrias Gumarsal
02.2016 - 11.2016
Tafe Queensland - Advanced Diploma, Engineering Technology - Electrical
Universidad De El Salvador - Bachelor of Engineering, Industrial Engineering
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