CAROLINA TRAN
Sydney, Australia,NSW
Summary
I am a well-organised and self-motivated administrative professional; bringing excellent multitasking abilities developed over 5+ years of managerial experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. I have also independently solved problems and kept teams on task to handle diverse business requirements.
Proficient in using the Microsoft suite, including Outlook inbox management, and Teams for internal communication.
Australian citizen with full working rights.
Overview
12
12
years of professional experience
Work History
Campus Administration Support Officer
OAC
01.2022 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed paperwork, recognising discrepancies and promptly addressing for resolution.
- Devoted special emphasis to accurate auditing of campus record files, including, but not limited to Enrolment Forms, WHS, and Staff Qualification Files. This included both physical files and also soft copies.
- Provided all round administration support to the Campus Director as needed; including troubleshooting technical issues or ad hoc tasks.
Group Team Assistant
Pembroke Resources
05.2021 - 01.2022
- Provided high level administration support for the C-Suite Executives (excluding the CEO).
- Answered central telephone system and directed phone calls accordingly, however always ensuring to screen the calls prior to transferring to an Executive.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed the boardroom and meeting room bookings.
- Scheduled meetings, conferences and appointments by sending email or calendar invites.
- Coordinated travel bookings for staff and contractors.
- Processed and directed incoming mail, packages or other office deliveries.
- Reconciliation of expenses and maintaining an up to date database of company expenses via filing of receipts and tax invoices.
- Assisted with organising team events and activities.
- Being a point of contact for a range of staff and external stakeholders.
- Took charge of all general office management and administration tasks, including but not limited to liaising with the building management regarding office cleaning / maintenance when required, as well as ordering and taking stock of office supplies and groceries.
Office Administrator
Agentbox
11.2020 - 05.2021
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected, arranged and input information into CRM database system.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Administration Manager
Global Clearances
09.2015 - 11.2020
- Supervised administrative operations, including hiring processes and vendor relationships to maintain smooth operations.
- Collaborated with leaders from other departments to achieve consistent processes and maximise efficiency of resources.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Accounts Manager
Waterloo Newsagency
01.2013 - 06.2015
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Negotiated prices for products and freights to decrease overall costs.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Law/Bachelor of Business - (2016 - Incomplete)
University of New England
Higher School Certificate: (2003 - 2008)
Canterbury Girls High School
Skills
- Office Management
- Stakeholder Engagement
- General Administration
- Data Entry
- Invoice Processing
- Account Reconciliation
- Meeting Coordination
- Project Management
- Budgeting / Filing
- New Hire Orientation
References
Can be provided upon request.
Timeline
Campus Administration Support Officer
OAC
01.2022 - Current
Group Team Assistant
Pembroke Resources
05.2021 - 01.2022
Office Administrator
Agentbox
11.2020 - 05.2021
Administration Manager
Global Clearances
09.2015 - 11.2020
Accounts Manager
Waterloo Newsagency
01.2013 - 06.2015
Bachelor of Law/Bachelor of Business - (2016 - Incomplete)
University of New England
Higher School Certificate: (2003 - 2008)
Canterbury Girls High School
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