Caroline Armstrong
Bondi,NSW
Summary
Resourceful leader, trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating team to work together to achieve targets.
Overview
15
15
years of professional experience
Work History
Venue Leader
This Way Canteen (CBD) - HouseMade Hospitality
01.2023 - Current
- Establishing rapport with all customers and creating key relationships with local people and businesses in area
- Opening and closing café
- Cash up procedure
- Maintaining store cleanliness and organisation
- Implementing checklists and procedures to ensure venue is consistently opened, closed and properly maintained
- Excellent communication with BOH team to continue food quality improvements
- Preparing coffees and food
- Preparing multiple coffees in short period of time
- Forecasting revenue for daily and weekly reporting
- Rostering management
- Successfully meeting wage percentage targets
- Successfully meeting and exceeding revenue targets
- All FOH ordering
- Running catered breakfast events
- Collaborating with Marketing team to create new ways of getting guests into venue
- Training new team members
- Training other leaders to improve the overall success of business.
Café All Rounder/Host (Part-Time)
The Depot Cafe- Bondi Beach
01.2021 - 01.2023
- Establishing rapport with all customers and creating key relationships with local people in the area
- Opening and closing café
- Cash up procedure
- Maintaining store cleanliness and organisation
- Excellent communication with BOH team to continue food quality improvements
- Preparing coffees and food
- Preparing multiple coffees in short period of time.
Manager
GOOD ONE (café) Bondi Beach
01.2019 - 01.2021
- Ordering all food, beverage and non consumable items
- Implementing procedural systems for opening, closing and all round improvements to café structure and cleanliness
- Driving a team with a positive attitude
- Training all new team members in all sections
- Excellent communication with BOH team to continue food quality improvements
- Preparing coffees and food
- Preparing multiple coffees in short period of time
- Establishing rapport with all customers and creating key relationships with local people in the area
- Opening and closing cafe
- Seasoning and cleaning espresso machine
- Managing all sections of café
- Cash up procedure.
Retail Store Sales (Part-Time)
Miss Brown Vintage Clothing- Bondi Beach/Surry Hills
01.2019 - 01.2020
- Establishing rapport with all customers and creating key relationships with local people in the area
- Opening and closing store
- Cash up procedure
- Maintaining store cleanliness and organisation
- Reaching required sales targets each shift.
Retail Assistant (Part-Time)
Bondi Pods - Online Store
01.2019 - 01.2020
- Competent use of Shopify application
- Fulfilling orders promptly and correctly according to Shopify
- Direct communication with customers about any inquiries
- Attending pop up promotional stalls and successfully engaging with new customers and increasing product sales
- Maintaining stock levels and communicating with business owner accordingly.
Assistant Manager (Vibe) Café Manager (St Marks)
TFE hotels (Vibe Rushcutters bay, St Marks Road Co. - Adina Sydney Airport)
01.2017 - 01.2018
- Creating roster based on forecasted revenue and budget payroll %
- Ordering all food, beverage and non consumable items - ensuring that all orders were not exceeding cost of goods %
- Implementing procedural systems for opening, closing and all round improvements to café structure and cleanliness
- Approving timesheets and payroll
- Driving a team with a positive attitude
- Training all new team members in all sections
- Excellent communication with BOH team to continue food quality improvements
- Preparing coffees and food
- Preparing multiple coffees in short period of time
- Establishing rapport with all customers and creating key relationships with local businesses in the area
- Opening and closing cafe
- Seasoning and cleaning espresso machine
- Managing all sections of café
- Assisting with catering events and functions
- Cash up procedure.
Barista/ all rounder/Supervisor
Café 259
01.2016 - 01.2017
- Preparing coffees and food
- Preparing multiple coffees in short period of time
- Establishing rapport with all customers
- Opening and closing cafe
- Seasoning and cleaning espresso machine
- Assisting supervising all sections of café.
Barista/ all rounder/Supervisor
Bondi Whole Foods (surry hills)
01.2016 - 01.2017
- Preparing coffees and food
- Preparing multiple coffees in short period of time
- Establishing rapport with all customers
- Opening and closing cafe
- Seasoning and cleaning espresso machine
- Supervising all sections of café.
Barista/Waitress
Concrete Duck/ Kantine
01.2015 - 01.2016
- Preparing coffees and food
- Preparing multiple coffees in short period of time
- Memorising multiple customer names and orders
- Establishing rapport with all customers
- Opening and setting up cafe
- Seasoning and cleaning espresso machine
- Ordering responsibilities
- Working well with any team.
Barista/Waitress
WakeUp Cafe (Inside WakeUp! Hostel)
01.2012 - 01.2015
- Preparing coffees and food
- Preparing multiple coffees in short period of time
- Memorising multiple customer names and orders
- Establishing rapport with all customers
- Assisting to organise catering functions
- Opening and closing Café
- Training new staff
- Balancing till
- Seasoning and cleaning Espresso machine.
Assistant barista
Roy Burbage Enterprise - Private functions
01.2010 - 01.2012
- Set up for functions
- Serving food & beverages
- Making Multiple Coffees
- Clean up/pack down venue after function.
Barista/Waitress/Catering Assistant
GG espresso - multiple locations inc. Fairfax media, Maquarie Bank, Mirvac
01.2010 - 01.2012
- Preparing coffees and food for corporate and small functions
- Preparing multiple coffees in short period of time
- Memorising multiple customer names and orders
- Establishing rapport with all customers
- Assisting to organise catering functions
- Opening and closing Café
- Training new staff
- Balancing till, delivering deposits to bank
- Seasoning and cleaning Espresso machine.
Promotional Work (casual)
Bungalow 8 - King St Warf
01.2010
- Making patrons feel comfortable and establishing a rapport
- Collecting signatures for venue membership
- Reaching target signatures.
Candy Bar/Floor
Hoyts Cinema - Eastgardens
- Balancing till
- Taking/preparing customer orders
- Greeting customers
- Collecting payments
- Organising cleaning roster
- Candy bar - Adhering to target SPA and exceeding expectation.
Education
05.2018
01.2017
02.2016
12.2014
04.2012
03.2012
01.2010
Skills
- Enhancing guest experience
- Establishing a rapport with every interaction
- Excellent communication skills
- Process Improvement
- Team/employee Motivation
- Training and mentoring
- Goal-Oriented
- Excellent organisational skills
- Integral values
- Process Monitoring and Improvement
- Recruitment and hiring
- Adapting skills to any given environment
Availability
Monday-Friday: 8am-5pm
Personal Information
Date of Birth: 07/21/1992
References
- Clint Turland, 0411 811 700, Owner of The Depot
- Scott Brown, 0497 079 662, Owner of Good One Café & Bondi Pods and now Creative Director of Housemade Hospitality
- Emma Edis, 0452 028 655, Dog walking client
- Mara, 0410 716 227, Dog walking client
- Alene, 0450 253 303, Miss Brown owner
- Monika Ceasar, 0452 201 577, Learning & Development Coordinator at TFE
- Justin Newton, 0404 477 863, Director of Operations at Housemade Hospitality
- Alexandra Evans, 0426 497 962, Food & Beverage Manager at Vibe Hotel
- Ali, 0414197415, Bondi Wholefoods General manager
- Mody Grant, 0433 700 860, Café 259 Manager
- Matthew Lord, 0408237636, Concrete Duck/Kantine manager
- Sam Harrison, 0439029625, WakeUp! Café manager
- Roy Burbage, 0400811644, GG espresso Manager, Roy Burbage enterprise
Timeline
Venue Leader
This Way Canteen (CBD) - HouseMade Hospitality
01.2023 - Current
Café All Rounder/Host (Part-Time)
The Depot Cafe- Bondi Beach
01.2021 - 01.2023
Manager
GOOD ONE (café) Bondi Beach
01.2019 - 01.2021
Retail Store Sales (Part-Time)
Miss Brown Vintage Clothing- Bondi Beach/Surry Hills
01.2019 - 01.2020
Retail Assistant (Part-Time)
Bondi Pods - Online Store
01.2019 - 01.2020
Assistant Manager (Vibe) Café Manager (St Marks)
TFE hotels (Vibe Rushcutters bay, St Marks Road Co. - Adina Sydney Airport)
01.2017 - 01.2018
Barista/ all rounder/Supervisor
Café 259
01.2016 - 01.2017
Barista/ all rounder/Supervisor
Bondi Whole Foods (surry hills)
01.2016 - 01.2017
Barista/Waitress
Concrete Duck/ Kantine
01.2015 - 01.2016
Barista/Waitress
WakeUp Cafe (Inside WakeUp! Hostel)
01.2012 - 01.2015
Assistant barista
Roy Burbage Enterprise - Private functions
01.2010 - 01.2012
Barista/Waitress/Catering Assistant
GG espresso - multiple locations inc. Fairfax media, Maquarie Bank, Mirvac
01.2010 - 01.2012
Promotional Work (casual)
Bungalow 8 - King St Warf
01.2010
Candy Bar/Floor
Hoyts Cinema - Eastgardens
Similar Profiles
Hanan Al JasmiHanan Al Jasmi
Customer Services Supervisor at CBDCustomer Services Supervisor at CBD
Wilson KabigtingWilson Kabigting
Senior Sous Chef at Sofitel Sydney Wentworth - Housemade HospitalitySenior Sous Chef at Sofitel Sydney Wentworth - Housemade Hospitality
Amanda FosterAmanda Foster
General Manager of Operations at CBD Hospitality LLC. Dba ModokoGeneral Manager of Operations at CBD Hospitality LLC. Dba Modoko