Caroline Phillips

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.

• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Coordinated with legal counsel to resolve tenant disputes.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Collected and maintained careful records of rental payments and payment dates.

• Conducted apartment tours for potential tenants and answered any questions.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Reviewed completed applications and assessed household information against file history and program regulations.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Maintained accurate records of all correspondence with and from tenants.
• Handled resident complaints and expedited all maintenance requests.

All aspects of Property management from Commencement of a tenancy to the final vacate inspection.

All VCAT applications and VCAT hearings. I am very confident and able to work alone when dealing with VCAT hearings.

I am confident when using Inspection Express for all Inspections and ingoing and Exit reports.

Answering any phone calls that came in when relieving reception for lunch. This was on a rotating roster.

Century 21 had an accounts department so no receipting of rent was needed in this position. Console was the system used at this company.

I resigned and left this company as my father was extreemly ill, and i was advised i would not be able to home school due to the covid 19 pandemic. I was a single mother at the time and home schooling was my only option.

All aspects of Property Management.

Ingoings

Exit reports

Routine inspections.

Maintenance

VCAT Applications and hearings.

The only reason i left this compsny was due to being approached by another agent in the area, and they had much better working conditions than the one i was currently in.

I fell pregnant in the April 2009, and finished up in the December 2009. I had my son in the January of 2010.

I loved this position and the Company.

This position was a Property Manager role, with a department head overseeing the portfolios. It was a large department with a great team environment.

All aspects of Property Management. VCAT hearings and applications were done by the head of department. Ingoing and exit reports including routine inspections were the property managers.

This company used Console.

• Conducted apartment tours for potential tenants and answered any questions.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
• Conducted annual re-examination appointments and house inspections.
• Created and updated marketing materials for department programs and properties.
• Inspected properties regularly to identify deficiencies and schedule repairs.

• Conducted tours of vacancies with prospective tenants.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Checked common areas regularly to keep neat, clean and free of debris.
• Kept records of all correspondence with residents and tenants.
• Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
• Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

• Answered and directed incoming calls using multi-line telephone system.
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Sorted incoming mail and directed to correct personnel each day.
• Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.