Caroline Benstead

*Marketing & Advertising

*Managing Bookings and liaising with event organisers

*Accounts Administration- bookkeeping, invoicing, acc payable

• Enhance office efficiency by streamlining administrative processes and implementing new organizational systems.
• Reduce operational costs through careful monitoring of expenses and identifying areas for improvement.
• Manage team petty cash, purchase orders and account transactions.
• Support store manager through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Process purchase orders, service contracts and financial reports.
• Provide exceptional customer service, addressing inquiries professionally and in a timely manner.

• Increased store profitability through effective store scheduling and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Approved regular payroll submissions for employees.