Caroline Bolger
Summary
A highly motivated, flexible and organised senior administrator with a proven track record within the tertiary education sector. Experienced in delivering excellent client service together with the ability to manage multiple concurrent deadlines successfully. A highly effective communicator and team player, possessing excellent project management skills. Expertise in student services, academic support, curriculum management and management of the student life cycle within the University sector.
Overview
26
26
years of professional experience
Work History
Program Support Officer
School Of Engineering And Built Environment
04.2021 - Current
- Provide expert administrative support for program and course development and professional accreditation processes.
- Provide high level support for Deputy Heads of School (Learning and Teaching) and Program Directors in preparation and submission of Program and course documentation in collaboration with Group Academic Services.
- Provide support to Program Directors in analysing the consequences of any program changes, liaising with the Programs team and monitoring implementation of approved changes, as well as ensuring the accuracy of updated Program information.
- Support the Program Director in processes related to Program review, including benchmarking, curriculum renewal and re-accreditation, and the generation of Program related data on student program profile and retention.
- Provide secretarial and policy support and advice for Industry Reference groups, School Committees and Advisory boards.
- Apply knowledge of relevant policies, practices and standards to ensure the provision of accurate support and compliant outcomes.
- Analyse, monitor and improve retention within the school in collaboration with other relevant staff across the University.
- Monitor student engagement, retention, learning and course analytics and provide advice to Program Directors, Course Convenors, First Year Co-ordinators and central support services related to students at risk and early intervention strategies.
- In collaboration with the Academic Support Officer, ensure appropriate course based targeted retention activities are in place to support retention at the program level.
- Support the development of activities which focus on student engagement and retention within the school.
- Support Program Directors and Program Advisors in the provision of more complex Program specific advice on student matters escalated by Student Administration.
- Maintain positive and collaborative working relationships with key academic clients,and stakeholders to ensure effective and timely Program administration and to deliver a remarkable program experience to Griffith students.
Administration Officer
School of Engineering
04.2019 - 04.2021
- Supporting the School Manager in academic work allocation, including sessional teaching, and administering the processes associated with the Teaching Allocation Tool
- Generating/manipulating all reports associated with TAT to support academic work allocations and sessional teaching
- Analysing data and budgets associated with TAT and sessional teaching
- Co-ordination and Support of committee meetings for Industry Reference Groups, H&S Committee's, Program reviews, Accreditation and TAT Working party groups.
- Report writing and data analysis including survey generation and analysis.
- Corresponding and meeting with industry stakeholders.
Project Support Officer
Office Of Widening Participation
04.2018 - 01.2019
- Providing administrative support to the Manager and Project Officers of the Widening Participation office
- Managing the recruitment and scheduling of Student Ambassadors to meet staffing needs for large scale WP events on campus and school workshops
- Assisting in the maintenance and production of the website and other editorials within the department.
- Responsible for the organisation of large scale events to promote the university to local schools within Western Sydney.
Clinical Education Officer (Student Services/Admissions Officer)
Faculty Of Dentistry
11.2012 - 11.2017
- Managing all Tier 3 student admission enquiries.
- Working collaboratively with the Student Recruitment centre to ensure the smooth running of the admissions cycle for Dentistry.
- Ensuring the currency of information and data on Sydney Courses portal, UAC guides, Admissions guides and the Dentistry website through regular reviews and updates on CMS and Sydney Courses portal
- Maintaining a high level of expert knowledge regarding faculty courses, university policies, procedures, key deadlines, and relevant systems
- Participating in ongoing training and Process & Service Improvement initiatives.
- Managing and leading the Mini Multiple Interview (MMI) process for Dentistry whilst improving systems and processes annually.
- Conducting application and pre-requisite checks for applicants.
- Managing and organising the admission interviews and assessment process for undergraduate and graduate entry programs.
- Supporting the academic endeavour by ensuring an effective and efficient welcome and orientation process into the University.
- Liaising with and supporting the Student Recruitment team in the delivery of events such as open days, information events and hospital tours for the faculty by providing student admission information and presenting to potential students within Australia and to Canada and America via Webinar.
- Liaising with overseas student recruitment agencies and presenting online forums to overseas applicants in the USA, Canada, China and Japan.
- Generating, analysing and manipulating student reports for the faculty through the CRM database - Sydney Student (SIBI) and providing high level reports for Finance, Student Recruitment and School Executive group.
- Providing a high level of secretarial support to multiple Dentistry Admissions Committees; School Committees and student advisory boards.
- Communicating effectively with students and the Enrolments Office to coordinate student enrolments, student maintenance and candidature variations via Sydney Student database
- Liaising with the Marketing and System Support team to review, update and manage the units of study for the faculty.
Program Support Officer
National College Of Ireland, School Of Business,
05.2007 - 08.2012
- Maintain oversight of the programme curriculum and policies relating to support of students
- Maintain oversight and understanding of the regulations relating to undergraduate and postgraduate programmes
- Delivering a highly flexible, responsive, and effective service to staff and students
- Responding effectively to enquiries from students, academic staff, class representatives
- Working in collaboration with Program Coordinators to establish best practice and effective procedures
- Providing high quality coordination and support to all regional Off- Campus programs
- Assisting Program Directors with the research, preparation, and presentation of new program proposals
- Organising, supervising and implementing quality assurance on programs using surveys
- Liaising with Subject Heads and Module Leaders relating to delivery of courses, scheduling of lecturers and preparation of course material
- Scheduling class timetables for On- Campus and Off- Campus Courses
- Managing the Off-Campus Road Shows and facilitating the student induction an orientation
- In collaboration with the Marketing team, coordinating the marketing and organisation of regional events with other units in the College
- Working with the Examination Officer and liaising with HETAC and FETAC to oversee the process of student certification
- Assisting the process of assignments and exam scripts for assessment.
Sales Administrator
St. Jude Medical
09.2005 - 04.2007
- Assisting all National Sales Managers with general administration duties.
- Collaborated with marketing department personnel to optimise strategic initiatives.
- Organising conferences, meetings, and education seminars.
- Managing, coordinating, and booking of all travel for the Sales and Marketing team.
- Organising training sessions and preparing training manuals for staff and clients.
Fees & Treasury Assistant
National College Of Ireland
11.2004 - 08.2005
- Collection of and accounting for all student fees and income
- Preparation and lodgment of all College receipts
- Generating fees reports from student database
- Maintaining and updating internal control manual
- Assisting in preparation of year-end audit
- Accounting of bank statements daily
- Responsible for invoicing students and companies for student fees
- Reconciliation of payments received
- Responsible for the invoicing and distribution of Student Grants from Local Authorities
- Responding and supporting all enquiries regarding fees and grant entitlements.
Admissions Officer
National College Of Ireland
07.2004 - 08.2005
- Organising conferences, meetings, and education seminars
- Managing, coordinating, and booking of all travel for the Sales and Marketing team
- Organising training sessions and preparing training manuals for staff and clients
- General Reception duties involved.
Admissions Officer
07.2004 - 11.2004
- Responding to and referring all internal and external correspondence in relation to enquiries and admissions information in an effective manner and ensuring an excellent customer service to all clients
- Scheduling all student applicant interviews with program leaders
- Maintaining the integrity of the student record database
- Responsible for all admission data entry
- Managing the student card process, tracking, and documenting student attendance and registrations
- Analysing and generating admissions statistical reports.
HR Administrator / Receptionist / PA
VIVENDI UNIVERSAL INTERACTIVE PUBLISHING IRL
02.2001 - 04.2003
- Event Manager
- PA and Secretarial Support.
Receptionist/Administrator
EXECUTIVE PLANNING SYSTEMS
11.2000 - 02.2001
- PA and Secretarial Support.
Overseas Resort Representative
FIRST CHOICE HOLIDAYS
04.2000 - 11.2000
- Travel guide.
- Sales Agent.
Medical Administrator
BEAUMONT HOSPITAL
05.1997 - 04.2000
- Medical Secretary
- A/E Receptionist.
Education
Mental Health First Aid
Griffith University
Gold Coast, QLD07.2023
Complaint Handling
Griffith University
Gold Coast, QLD06.2023
Fire Warden Training
Griffith University
04.2023
Value Proposition Canvas (Problem Solving -
Griffith University
2020
SASH Responder Training – - undefined
Griffith University
2020
Career Development Workshop – - undefined
Griffith University
2019
Health & Safety
Western Sydney University
2018
Capability Based Training -
University of Sydney
Sydney, NSW2015
Conflict Management - undefined
University of Sydney
2013
(HETAC) Cert. in First Line Management -
National College of Ireland
2011
Loreto Business College
Loreto, Stephens Green.1997
Leaving Certificate Award - undefined
OUR LADY OF MERCY COLLEGE
1996
Skills
- Advanced/Intermediate MS Office; Word, Advanced Excel, PowerPoint, Access, Outlook, Office 365, MS Publisher
- Student Systems - Quercus plus, PeopleSoft, Timetabling - Syllabus plus and Clinconnect
- Content Management systems - Adobe editor, Squiz editor; CRM (Customer Relations Management systems; CMS (Curriculum Management systems); TAT- Teaching Allocation Tool
- Flexsis/Sydney Student
Additional Information
Referees available upon request.
Timeline
Program Support Officer
School Of Engineering And Built Environment
04.2021 - Current
Administration Officer
School of Engineering
04.2019 - 04.2021
Project Support Officer
Office Of Widening Participation
04.2018 - 01.2019
Clinical Education Officer (Student Services/Admissions Officer)
Faculty Of Dentistry
11.2012 - 11.2017
Program Support Officer
National College Of Ireland, School Of Business,
05.2007 - 08.2012
Sales Administrator
St. Jude Medical
09.2005 - 04.2007
Fees & Treasury Assistant
National College Of Ireland
11.2004 - 08.2005
Admissions Officer
National College Of Ireland
07.2004 - 08.2005
Admissions Officer
07.2004 - 11.2004
HR Administrator / Receptionist / PA
VIVENDI UNIVERSAL INTERACTIVE PUBLISHING IRL
02.2001 - 04.2003
Receptionist/Administrator
EXECUTIVE PLANNING SYSTEMS
11.2000 - 02.2001
Overseas Resort Representative
FIRST CHOICE HOLIDAYS
04.2000 - 11.2000
Medical Administrator
BEAUMONT HOSPITAL
05.1997 - 04.2000
Mental Health First Aid
Griffith University
Complaint Handling
Griffith University
Fire Warden Training
Griffith University
Value Proposition Canvas (Problem Solving -
Griffith University
SASH Responder Training – - undefined
Griffith University
Career Development Workshop – - undefined
Griffith University
Health & Safety
Western Sydney University
Capability Based Training -
University of Sydney
Conflict Management - undefined
University of Sydney
(HETAC) Cert. in First Line Management -
National College of Ireland
Loreto Business College
Leaving Certificate Award - undefined
OUR LADY OF MERCY COLLEGE
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