Summary
Overview
Work History
Education
Skills
Trainingcourseslicenses
Skillsummary - Nontechnicalskills
Careerobjectives - Summary
References
Hobbies and Interests
Timeline
Generic

Caroline Bowen

Warradale,SA

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

15
15
years of professional experience

Work History

Checkout Operator

Woolworths
Marion, SA
11.2022 - Current
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Adhered to safety guidelines while operating cash registers and other equipment.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.
  • Operated point-of-sale terminals to record customer purchases.
  • Provided assistance to customers with product selection queries.

Customer Greeter

K-Mart
Marion, SA
08.2015 - 10.2022
  • Greeted customers upon their arrival and provided them with a warm welcome.
  • Ensured that all areas of the store were clean, tidy, and presentable at all times.
  • Provided assistance to other departments when needed.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or complaints.
  • Operated cash registers accurately and efficiently during peak business hours.
  • Assisted customers in locating items within the store, providing directions to departments as needed.

Delicatessen Manager

IGA Somerton Park
01.2015 - 07.2015
  • Introduce new lines to build sales
  • Order and maintain stock levels
  • Customer Service, sales and up sell
  • Mentor 3 direct reports.

Personal Carer

Southern Cross Care
11.2013 - 01.2015
  • Provide care as per care plans
  • Keep concise and accurate records of care delivered
  • Provide responsible care to protect the dignity and rights of individuals.

Cheese Bar Manager

Chapley Retail Group
11.2011 - 05.2013
  • Maximised the profitability of the Cheese Bar by managing stock and controllable expenses
  • Led by example to develop and train staff to maximise sales and cross selling opportunities
  • Achieved excellent cheese knowledge through own initiative and applied learning
  • Increased sales by 150% from $4900-00 to $20000-00/week
  • Instrumental in developing a salad range
  • Raised Cheese sales from 1.5% to a high of 3.5% of total weekly store sales.

Collections Officer

Westpac Banking Corporation
03.2011 - 11.2011
  • First time right quality conversations with Westpac clients, with a focus on Mortgage Products
  • Negotiating payment arrangements to cure arrears
  • The first team to be trained in “The Connect to Collect” process
  • Biggest achievement was attaining an above satisfactory rating in a new highly technological Industry.

Cheese Bar Manager

Romeos Retail Group
07.2009 - 06.2010
  • Maximised the profitability of the Cheese Bar by managing stock and controllable expenses
  • Led by example to develop and train staff to maximise sales and cross selling opportunities
  • Flattered by staff members who followed me from previous employer
  • Achieved initial set up of new in store department, maintained high standards of presentation and exceeded the store proprietors’ estimate of gross sales, achieving on average $8000-00 in sales per week
  • Achieved industry recognition for excellent presentation of cheese and cheese knowledge.

Education

Commercial Cookery (Chef) -

TAFE

Year 11 -

Hamilton High School

Skills

  • Team building
  • Negotiation
  • Sales/cross selling
  • Customer service
  • Cash handling
  • Staff development

Trainingcourseslicenses

  • OHS Generic Fundamentals ; 2004
  • Forklift License 2005
  • Senior First Aid ; 2007
  • Certificate III in Retail Operations ; 2007
  • Cheese Making ; 2008
  • Cheese Sensory Course I ; 2007
  • Cheese Sensory Course II ; 2008
  • Certificate III in Aged Care 2013
  • Manual handling 2013
  • Applied First Aid 2013

Skillsummary - Nontechnicalskills

  • Team building
  • Negotiation
  • Sales/cross selling
  • Customer service
  • Cash handling
  • Staff development

Careerobjectives - Summary

To gain employment in a high growth company to utilise and expand upon my current skill base.

References

  • Coriole Vineyards, Harold Joseph, Sales Manager, 0423 287 878, harold@coriole.com
  • Calendar Cheese Company, Sophie Palmer, Account Manager, 0414 195 882, spalmer@calendarcheese.com.au
  • Pasadena Foodland, Richard Hidden, Operations Manager, 0423 090 062

Hobbies and Interests

  • Cheese
  • Gardening
  • Reading
  • Films
  • Travel

Timeline

Checkout Operator

Woolworths
11.2022 - Current

Customer Greeter

K-Mart
08.2015 - 10.2022

Delicatessen Manager

IGA Somerton Park
01.2015 - 07.2015

Personal Carer

Southern Cross Care
11.2013 - 01.2015

Cheese Bar Manager

Chapley Retail Group
11.2011 - 05.2013

Collections Officer

Westpac Banking Corporation
03.2011 - 11.2011

Cheese Bar Manager

Romeos Retail Group
07.2009 - 06.2010

Commercial Cookery (Chef) -

TAFE

Year 11 -

Hamilton High School

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Caroline Bowen