Caroline Bryan
Alexander Heights,WA
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
Work History
Operations Manager
K Mart
06.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager
K Mart
09.2019 - 05.2021
Operations Manager
K Mart
05.2005 - 09.2019
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- Decision-Making
- Staff Training
- Maintaining Compliance
- Health and safety compliance
Timeline
Operations Manager
K Mart
06.2021 - Current
Operations Manager
K Mart
09.2019 - 05.2021
Operations Manager
K Mart
05.2005 - 09.2019
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