CAROLINE CHAPPELL
Gold Coast,QLD
Summary
Dynamic fitness professional with a proven track record in client engagement and healthy lifestyle advocacy. Expertise includes delivering personalized fitness programs and leading group classes at the City of Gold Coast. Demonstrated exceptional leadership and customer service skills, fostering positive client transformations. Also managed large-scale catering events at The Greenroom, Gregan Group, showcasing strong service marketing and work prioritization abilities.
Overview
9
9
years of professional experience
Work History
Fitness Leader
City of Gold Coast
Pimpama
10.2023 - Current
- Deliver a diverse range of group fitness classes
- Designing and delivering personalised gym programs to new and current members
- Delivering and interpreting BioScan's to members
- Cleaning duties to maintain and uphold the high standards of the fitness center
- General admin duties include membership inquiries and new members, as well as corresponding with members via phone, email, and in person
Personal Trainer
Fitness Enhancement
Nerang, Gold Coast
02.2023 - 02.2024
- Coaching and instructing clients through exercise programs with various intellectual and physical disabilities
- Delivering goals and nutrition sessions to clients to educate them on positive lifestyle changes
- Coaching clients and keeping them accountable to their goals
- Cleaning duties to maintain the upkeep of the studio
- General admin duties, which include answering client enquires, payment enquiries, and booking clients into sessions
Personal Trainer
Vision Personal Training
Bundall, Gold Coast
11.2021 - 02.2023
- Coaching and instructing clients through exercise programs on the VOS app
- Delivering goals and nutrition sessions to clients to educate them on positive lifestyle changes
- Coaching clients and keeping them accountable via the MyVision app
- Cleaning duties to maintain the upkeep of the studio
- General admin duties, which include answering client enquires, payment enquiries, and booking clients into sessions
Personal Trainer
Sky Personal Training
Mona Vale, Sydney
10.2021 - 07.2022
- Carefully plan and execute safe exercise plans to suit clients' needs and goals
- Planning and instructing group sessions
- Working with clients one or one
- Educating clients on Nutrition and holding them accountable via food diaries
- Cleaning duties to maintain the upkeep of the studio
- General admin duties, which include answering client enquires, payment enquiries, and booking clients into sessions
Manager
The Greenroom, Gregan Group
Sydney
10.2015 - 03.2021
- Company Overview: Located at Sydney Opera House
- Successfully managed the bistro backstage for staff, crew, cast, and performers
- Synchronize all necessary departments to ensure all setups and activities are executed promptly
- Develop and maintain the catering marketing plan, including comprehensive event planning service to clients and detailed menu development
- Hired, trained, and scheduled catering staff and actively involved with labor cost control, food cost control, preparation, transportation, setup, operation, and clean-up of all events
- Efficiently manage staff coordination, rostering, issues, recruitment, and training
- Developed a conducive training program for new staff and helped create and manage the HACCP food safety program for the business
- Licensee with a clean record and strictly adhere to regulations and legislation
- Prepared and delivered quotations for services and liaised with clientele regarding their requirements
- Successfully managing catering events for up to 600 people with positive client feedback
- Located at Sydney Opera House
Education
Bachelor of Clinical Exercise Physiology -
Southern Cross University
true12-2026
First Aid & CPR Certificate -
12.2024
Level 2 Development Triathlon Coaching Certificate -
12.2024
Certificate IV in Fitness & Personal Training -
06.2021
Diploma in Sports & Recreation Management -
12.2020
SVQ- 3 Professional Cookery and Food Preparation -
07.2006
Skills
- Customer service
- Client engagement
- Healthy lifestyle advocacy
- Leadership skills
- Service marketing
- Work prioritization
Timeline
Fitness Leader
City of Gold Coast
10.2023 - Current
Personal Trainer
Fitness Enhancement
02.2023 - 02.2024
Personal Trainer
Vision Personal Training
11.2021 - 02.2023
Personal Trainer
Sky Personal Training
10.2021 - 07.2022
Manager
The Greenroom, Gregan Group
10.2015 - 03.2021
Bachelor of Clinical Exercise Physiology -
Southern Cross University
First Aid & CPR Certificate -
Level 2 Development Triathlon Coaching Certificate -
Certificate IV in Fitness & Personal Training -
Diploma in Sports & Recreation Management -
SVQ- 3 Professional Cookery and Food Preparation -
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