Caroline Croke
Melbourne,VIC
Summary
Professional with 7 years experience in administrative support, receptionist and front office management in the wellbeing sector. Always bringing a positive attitude and creating a positive environment to represent the business as the first line contact. Experienced in working with clients with compassion and empathy while providing excellent customer service. Known for excellent communication skills, organisation skills, reliability, and proactive approach to problem-solving.
Overview
6
6
years of professional experience
Work History
Receptionist and Coordinator
Value You Wellness Centre
10.2021 - 03.2023
- Coordinated office activities and appointments by managing schedules and organizing meetings, personal training sessions and coaching sessions.
- Greeted incoming visitors and clients professionally with a positive attitude, provided friendly, knowledgeable assistance and facilitated clear communication by acting as a central point of contact for clients and staff.
- Enhanced client satisfaction by providing empathetic support and guidance throughout their wellness journey.
- Managed emails and developed marketing materials to attract new clientele and promote available services effectively while also running the centres social media accounts.
- I also worked as a Personal Trainer, ran meditation circles, Reiki sessions and wellness evenings in the centre.
Receptionist
Cheeverstown House
10.2019 - 03.2021
- Worked as a receptionist, preformed administrative duties, processed referrals and worked front of house in a disability day service.
- Effectively communicated complex information about the day service programs to a diverse clientele, ensuring that all individuals had a clear understanding of their entitlements and available resources.
- Greeted service users and staff with bubbly positive energy and build relationships with service users.
- Partnered closely with interdisciplinary teams consisting of doctors, therapists, and social workers to coordinate comprehensive care and set appointments for service users with disabilities.
Digital Rights Analyst
Accenture
09.2018 - 10.2019
- Processing and reviewing accounts and content that has been flagged for potentially sensitive content to ensure there are no violation of policies.
- Ensuring each report was dealt with with diligence, speed and critical thinking.
- High attention to detail which makes it possible for me to meet the clients targets while also ensuring reports are being processed correctly.
- Worked effectively in fast-paced environments always meeting weekly KPI's.
- Gathered and interpreted data, supporting decision-making processes and reviews across departments.
- Dealt with sensitive a distressing information and online content with care and professionalism.
Administrative Assistant
The Counselling Centre Maynooth
09.2016 - 08.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- General reception, administration, and book-keeping tasks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Skilled in using Microsoft office. Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Personal Training Certificate 3 And 4 -
Gym Cert Academy
10-2022
Bachelor of Arts - Social Sciences
Maynooth University
Maynooth, Ireland09-2019
Skills
- Reception management
- Customer service
- Organisation skills
- Health and wellness expertise
- Compassionate client care and Communication skills
- Proficient in Microsoft Office skills
Timeline
Receptionist and Coordinator
Value You Wellness Centre
10.2021 - 03.2023
Receptionist
Cheeverstown House
10.2019 - 03.2021
Digital Rights Analyst
Accenture
09.2018 - 10.2019
Administrative Assistant
The Counselling Centre Maynooth
09.2016 - 08.2018
Personal Training Certificate 3 And 4 -
Gym Cert Academy
Bachelor of Arts - Social Sciences
Maynooth University
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