Caroline Dang
Summary
Proactive and analytical delivery professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with quick capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational strategy.
Overview
14
14
years of professional experience
Work History
Associate Agile Coach
Commonwealth Bank
06.2024 - Current
- Coaching 8 squads within a Crew to go through the Pace roll-out.
- Coaching squads on agile ways of working by implementing coaching interventions that are relevant to the Crew.
- Facilitated the Crew during their first Big Room Planning with positive feedback on the experience.
- Developed customised Jira Dashboards for squads to track their Jira hygiene and sprint progress so that is used as a self-service BAU support material for continuous improvements and met target of 85%.
- Developed various Jira dashboards for Crew ceremonies to manage Risk, Issues & Dependencies and visualised Crew Roadmap in Jira Plan to see the linkage of OKRs, Initiative, Epics, progress and status.
- Conduct analysis of Crew performance data and insights through various portfolio tooling and systems.
- Collaborated with key stakeholders across Risk Management Domain.
Scrum Master
Commonwealth Bank
03.2021 - 06.2024
- Collaborated with Product Owner's and squad members to ensure clear prioritization of work during Big Room Planning.
- Supported the squad size of up to 12 members in focusing on outcomes, ensuring the backlog is well-defined, and items meet the Definition of Ready and Definition of Done.
- Proactively identify and remove any impediments, working with Product Owners to ensure the squad can meet deadlines and deliver successful releases.
- Facilitated Scrum framework – sprint planning, backlog refinement, daily scrums, sprint reviews, and sprint retrospectives.
Senior Project Officer
Commonwealth Bank
02.2020 - 03.2021
- Prepared monthly reporting for Leadership (PSG) so that up to date program status, resourcing, risk and issues are communicated accurately.
- Reviewed month end data financials and update forecasting so the project is within budget.
- Supported the submission of the FY21 & FY22 budget pack for the Program of up to $23 million.
- Monitored project status, financials and resourcing as well as tracking objectives are aligned with the organisation strategy and milestones are met for to satisfy APRA.
Project Coordinator
WOOLWORTHS GROUP
06.2017 - 02.2020
- Experience in digital domain and enhancing the online customer experience and optimizing the journey from store to customer delivery.
- Established rapport and engaged with stakeholders to be able to accurately prepare reporting packs in a timely manner.
- Overseeing the project status, timelines and progress of in-flight projects to ensure successful delivery.
- Supported the PMO Manager to implement WIC (WooliesX Investment Committee) and manage the Capex/Opex funding submissions for new and existing projects.
- Assigned role as Jira Administrator role for the whole of WooliesX and worked closely with Agile Coaches and squad members to support agile workflow to support efficiency in day to day activities.
- Initial implementation team to introduce Project Portfolio Management tool (Planview), driving the transition from manual to digital operations.
Project Coordinator
ANTARES SOLUTIONS
10.2015 - 06.2017
- Be across all aspects of projects including key deliverable dates, milestones, budgets and communication between internal and external stakeholders on status updates.
- Project initiation specific tasks such as creating project files, arrange site access, updating internal documentation, attending client kick off meetings, hosting daily stand ups and producing weekly status reports.
- Management of support tickets and ensuring tickets are managed within SLA.
- Assistance with internal testing and management of Jira tickets.
Project Coordinator
CBRE
10.2014 - 10.2015
- Liaised between suppliers to facilitate communication and keep appropriate parties updated on project developments.
- Contracts administrative works including raising progress payment claims, administration of sub-contractor variations, creating change requests and tracking and managing project budgets.
- Maintained accurate documentation of all projects and stored for future reference.
Property Coordinator
CBRE
05.2012 - 10.2014
Accounts/Inventory Administrator
DH GIBSON
06.2011 - 05.2012
Education
Agile Coaching (ICP-ACC)
ICAgile01-2025
Certified Scrum Master (CSM)
Scrum Alliance01-2022
Professional Scrum Master (PSM I)
Scrum.org01-2020
Bachelor of Computing -
University of Western Sydney
01-2011
Higher School Certificate -
Mary MacKillop College
01-2006
Skills
- Great attention to detail
- Highly organised and excellent time management
- Knowledge in Agile frameworks
- Experience in stakeholder engagement
- Proficient in using Jira and Confluence
- Product owner support
Timeline
Associate Agile Coach
Commonwealth Bank
06.2024 - Current
Scrum Master
Commonwealth Bank
03.2021 - 06.2024
Senior Project Officer
Commonwealth Bank
02.2020 - 03.2021
Project Coordinator
WOOLWORTHS GROUP
06.2017 - 02.2020
Project Coordinator
ANTARES SOLUTIONS
10.2015 - 06.2017
Project Coordinator
CBRE
10.2014 - 10.2015
Property Coordinator
CBRE
05.2012 - 10.2014
Accounts/Inventory Administrator
DH GIBSON
06.2011 - 05.2012
Agile Coaching (ICP-ACC)
Certified Scrum Master (CSM)
Professional Scrum Master (PSM I)
Bachelor of Computing -
University of Western Sydney
Higher School Certificate -
Mary MacKillop College
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