Caroline Debusch
Overview
8
8
years of professional experience
Work History
ISA/Support teacher
Manunda Terrace Primary School
01.2024 - 05.2024
- As part of my support teaching position I held at Manunda Terrace I worked with children with special needs/children with diagnoses and without diagnoses to help support them throughout their day helping them regulate and cope with schooling.
- Implemented various instructional strategies including project-based learning, inquiry-based instruction, and authentic assessment methods to engage all learners effectively.
- Established routines and procedures that maximized time spent on instruction while minimizing classroom disruptions.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported struggling students by offering after-school tutoring sessions and additional resources for success.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Customer Service Officer
Motor Vehicle Registry
03.2025 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
Retail Cashier
TIO/ Rugby NT
01.2022 - 01.2023
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Cook
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
APS3- Client Services Officer
Services Australia
01.2021 - 01.2022
- Responsible for the delivery of assistance with any Medicare enquiries.
- On calls
- Working under pressure when coming into difficult phone calls
- Medicare
- Enhanced customer satisfaction by resolving complex account issues and providing exceptional service.
- Organized and participated in client events and conferences, showcasing company expertise and fostering industry partnerships.
- Built strong relationships with clients through effective communication and understanding their needs.
- Delivered informative presentations to prospective clients, highlighting company services and capabilities effectively.
Compliance Risk Officer- APS3
Services Australia
01.2021 - 01.2022
- Reviewing customer data from multiple sources and investigate inconsistencies to ensure that the department correctly delivers its services and payments in line with legislation and policies.
- Working as a member of a team to deliver high levels of customer service
- Calculating and raising debts and providing customers with options for debt recovery
- Conduct telephone and/or face-to-face interviews to verify information and data
- Undertake basic quality control functions
- Update customer records based on information provided by customers at interviews or information from third parties
- Debt Raising
Opium Nightclub
01.2017 - 01.2021
- Responsible for multiple different things whilst my time throughout these years on and off at Opium such as:
- Bartending
- Cash handling
- Customer service
Education
No Degree - Year 11
Casuarina Senior College
DarwinSkills
- Classroom management
- Collaborative teamwork
- Classroom organization
- Adaptive learning tools
Timeline
Customer Service Officer
Motor Vehicle Registry
03.2025 - Current
ISA/Support teacher
Manunda Terrace Primary School
01.2024 - 05.2024
Retail Cashier
TIO/ Rugby NT
01.2022 - 01.2023
APS3- Client Services Officer
Services Australia
01.2021 - 01.2022
Compliance Risk Officer- APS3
Services Australia
01.2021 - 01.2022
Opium Nightclub
01.2017 - 01.2021
No Degree - Year 11
Casuarina Senior College
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