Caroline Dunn
Burswood,WA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
15
15
years of professional experience
Work History
Regional Manager
The Reject Shop
05.2021 - Current
- Stepped into an opportunity to lead a larger more complex store during the particularly difficult Covid-19 period.
- Achieved successful delivery of all KPIs for Half 1 2021 No safety claims for team or customer throughout a very turbulent period.
- Sales growth of bricks and mortar through operational excellence.
- 5% increase in customer satisfaction over a 6 month period.
- Cultural changes delivered to ensure training and compliance adhered to by all team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed 187 Team members successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Woolworths, Dog Swamp
04.2020 - 05.2021
- Stepped into an opportunity to lead a larger more complex store during the particularly difficult Covid-19 period.
- Achieved successful delivery of all KPIs for Half 1 2021 No safety claims for team or customer throughout a very turbulent period.
- Sales growth of bricks and mortar through operational excellence.
- 5% increase in customer satisfaction over a 6 month period.
- Cultural changes delivered to ensure training and compliance adhered to by all team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed 187 Team members successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Woolworths
08.2016 - 04.2020
- Accountable for full store operations, supporting and coaching a team of 90 to deliver the best possible customer offer.
- Living the values to bring a little good to everyone everyday.
- Leading the Team to deliver a safe and profitable operation.
- Working closely with the local community to have a positive impact.
- Achievements include delivering a successful store renewal.
- Management of underperformance, while still building a culture of recognition.
- Strategic planning to deliver sales growth and a profitable business.
- Delivery of consistently good customer experiences.
- Focus on sustainability.
- Coaching and mentoring of Team and Peers.
- Strong safety record with no claims in 3 and half years for Team or customer.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Asda
07.2015 - 06.2016
- Overall accountability for growing the sales and profitability throughout each area of the store including food, non food and liquor.
- Managing and developing teams to deliver KPI's and compliance throughout the operation, as well as delivering excellent standards of customer service.
- Driving sales through maximizing team performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Key responsibility of recruiting, training, supervising and appraising team managers and colleagues.
- Ensuring legal compliance in all areas of the store to protect both customer and colleagues Working in the local community to build relationships.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed inventory control, cash control and store opening and closing procedures.
Deputy Store Manager
Asda
09.2014 - 07.2015
- Following a company restructure I was appointed to the newly established role of Deputy in the Retail Academy for the West of Scotland.
- Held the fort in the GSMs absence and completed Store Manager reliefs in other stores in the region.
- Developed strong relationships with key stakeholders
- Supported SD with communication and information gathering from the region
- Developed my profile in the region
- Overall accountability for the food hall, including nights operations
- Accountable for landing change right first time
- Managed under performance and celebrated out performance
- Involved in local community, volunteered as a business advisor for Young Enterprise group at a local school.
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
Ambient Trading Manager
Asda
01.2010 - 09.2014
- Accountable for the full ambient operation in 3 different store sizes, promoted in under 2 years to each subsequent role.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Coordinated merchandising of new products, including displays, signage and sales enablement.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built effective retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Education
Bachelor of Arts - Politics And Physcology
Strathclyde University
Scotland07.2004
Secondary School Education -
Belmont Academy
Ayr, Scotland Skills
- Relationship building and management
- Team leadership and coaching
- Training and Development
- Store Management
- Goals and Performance
- Customer Relations
- Personnel development
- Excellent customer service skills
- Operations
- Customer-oriented
Timeline
Regional Manager
The Reject Shop
05.2021 - Current
Store Manager
Woolworths, Dog Swamp
04.2020 - 05.2021
Store Manager
Woolworths
08.2016 - 04.2020
Store Manager
Asda
07.2015 - 06.2016
Deputy Store Manager
Asda
09.2014 - 07.2015
Ambient Trading Manager
Asda
01.2010 - 09.2014
Bachelor of Arts - Politics And Physcology
Strathclyde University
Secondary School Education -
Belmont Academy
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