Caroline Duong

Waitress

Pho 4 U

Malaga, WA

11.2022 - Current

Communicating, serving food and drinks to customers
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Used cash registers and credit card machines to cash out customers.
Informed customers about daily and seasonal specials.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Greeted new customers, discussed specials and took drink orders.
Bussed and reset tables to keep dining room and work areas clean.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Guiding customers to tables with menus, tea and cups ready
Helping the kitchen prepare vegetables, sauces, and meats
Helping the kitchen with customers by creating soups, rice paper rolls, deep fried entrees and packing takeaway orders
Make milkshakes, coffees, teas, and desserts for customers
Washing and drying plates, bowls, cups, and cutlery
Cleaning the restaurant tables, toilets, and floors
Washing tea towels and aprons
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Opening shifts: organising the outside furniture, washing the cooler, placing out sauces, toppings, and small sauce bowls
Closing shifts: pack toppings, sauces, wash trays and move outside furniture back inside.