Caroline Felix Raposo
Melbourne,VIC
Summary
Dedicated and results-driven business graduate with a strong foundation in marketing, administrative support, customer service, and hospitality. Proven ability to manage diverse tasks while maintaining a focus on efficiency, accuracy, and client satisfaction. Adept at utilizing a combination of interpersonal skills and strategic thinking to enhance business processes and contribute to team success. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill your team.
Overview
6
6
years of professional experience
Work History
Costumer Service
Grasshopper International
09.2022 - 08.2023
- Provided outstanding customer support via phone, email, and chat, resolving their issues
- Demonstrated effective problem-solving skill and resolving complex issues
- Maintained detailed records of customer interactions and solutions
- Collaborated closely with cross-functional teams to ensure a seamless customer experience
- Responded to customer inquiries and concerns, providing accurate information and timely solutions
- Assisted in developing training materials for new customer service hires, contributing to their onboarding process
- Conducted follow-up calls to ensure customer satisfaction and gather feedback for process improvement.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Provided exceptional customer service to ensure customer satisfaction.
Marketing Intern
Grasshopper International
09.2022 - 08.2023
- Assisted in the development and execution of marketing campaigns
- Contributed to content creation for channels as social media posts
- Conducted market research and competitor analysis to support strategic decision-making and campaign optimization
- Collaborated with design and content teams to ensure consistent branding and messaging across all marketing materials
- Managed marketing calendars and schedules, ensuring timely delivery of assets and coordination of activities
- Assisted in organizing and coordinating company events, trade shows
- Researched potential markets to identify growth opportunities and potential pitfalls.
- Assisted in developing brand messaging that resonates with target audiences.
- Wrote detailed reports on findings from market research projects.
- Researched industry trends and competitor marketing decisions to introduce new ideas.
- Planned promotional events such as webinars, conferences, and workshops.
- Cultivated partnerships with industry leaders and influencers to promote the brand.
Bar Staff
The Meat and Wine Co
04.2022 - Current
- Greeting customers with a friendly and welcoming attitude
- Taking drink and food orders accurately and efficiently
- Providing recommendations based on customer preferences
- Addressing customer inquiries and concerns promptly
- Managing a high volume of orders while ensuring accuracy
- Juggling multiple tasks, such as taking orders, making drinks, and serving food simultaneously
- Prioritizing tasks based on urgency and customer needs
- Engaging with customers and building rapport to enhance their experience
- Efficiently managing busy shifts with a focus on timely service
- Assisting teammates when needed, fostering a positive work environment.
- Demonstrated ability to manage and motivate staff, while ensuring customer satisfaction.
- Established standards for personnel performance and customer service.
Consultant
Santa Cruz Law Firm
11.2021 - 01.2022
- Provided comprehensive administrative support to consultants, including calendar management, travel arrangements, and expense reporting
- Conducted in-depth research and analysis to gather data for client projects, resulting in valuable insights and actionable recommendations
- Assisted in preparing client presentations and reports, ensuring accuracy, professionalism, and on-time delivery
- Managed communication between consultants, clients, and stakeholders, fostering positive relationships and efficient collaboration
- Organized and coordinated internal and client meetings, including logistics and documentation.
- Developed emergency management plans for recovery decision-making and communications.
- Conducted in-depth market research to identify trends, opportunities, and competitive threats.Organized and coordinated internal and client meetings, including logistics and documentation.
Administrative Support
Federal Court of Accounts
06.2017 - 12.2018
- Attended to phone calls
- Directed the phone calls to respective units and offices
- Sorted the incoming documents and identified which ones must be given priority
- Received letters of invitations and delivered to the office concerned
- Guest experience and Front desk support
- Scheduled appointments of the executives
- Prepared letters in response to client inquiries
- Welcomed the visitors in a courteous and delightful manner
- Assisted with various administrative tasks, including filing, data entry, and document management
- Supported the organization of department meetings and events
- Drafted and proofread internal memos, reports, and correspondences.
- Participated in team meetings to discuss current projects and upcoming tasks.
- Utilized and maintained databases to initiate personnel files, extract information for reports and track office activities.
- Performed general office duties such as copying and scanning documents, answering phones, distributing mail.
- Attended industry events and conferences to network with other businesses.
- Attended to phone calls
- Directed the phone calls to respective units and offices
- Sorted the incoming documents and identified which ones must be given priority
- Received letters of invitations and delivered to the office concerned
- Guest experience and Front desk support
- Scheduled appointments of the executives
- Prepared letters in response to client inquiries
- Welcomed the visitors in a courteous and delightful manner
- Assisted with various administrative tasks, including filing, data entry, and document management
- Supported the organization of department meetings and events
- Drafted and proofread internal memos, reports, and correspondences.
- Participated in team meetings to discuss current projects and upcoming tasks.
- Utilized and maintained databases to initiate personnel files, extract information for reports and track office activities.
- Performed general office duties such as copying and scanning documents, answering phones, distributing mail.
- Attended industry events and conferences to network with other businesses.
Education
Diploma of Marketing - Communication
Lonsdale Institute
Melbourne, VIC02.2023
Certificate IV in Marketing And Communication - Marketing
Lonsdale Institute
Melbourne, VIC07.2022
Advanced - General English
Albright Institute of Business And Language
Melbourne07.2022
Bachelor of Business -
University of Brasilia
Brazil12.2018
Skills
- Fast Leaner
- MS Word, Excel and Power Point
- Pay attention to detail
- Quick and efficient
- Friendly, cheerful and positive attitude
- Guest Satisfaction
- Organizational Abilities
- Corrective Actions
- Issue Resolution
- Manage Multiple Tasks
- Customer Needs Assessments
- High-Volume Environments
- Problem-Solving Ability
- Calm and Professional Under Pressure
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
References
Luana Silveira - 452 055 695 - Grasshopper International
George Dee - 450 215 204 - The Meat and Wine Co
Timeline
Costumer Service
Grasshopper International
09.2022 - 08.2023
Marketing Intern
Grasshopper International
09.2022 - 08.2023
Bar Staff
The Meat and Wine Co
04.2022 - Current
Consultant
Santa Cruz Law Firm
11.2021 - 01.2022
Administrative Support
Federal Court of Accounts
06.2017 - 12.2018
Diploma of Marketing - Communication
Lonsdale Institute
Certificate IV in Marketing And Communication - Marketing
Lonsdale Institute
Advanced - General English
Albright Institute of Business And Language
Bachelor of Business -
University of Brasilia
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